Leading the automation suite of apps which are focused on authoring, running, and monitoring different types of simulations in an engineering problem that user is trying to solve.
•Led development and product teams in defining user outcomes, problems to solve, journey maps, user and task analyses, and task flows to understand current experience of users
•Prioritized problems to solve and solutions in close collaboration with product owners and development lead for each release
•Defined and conducted directed contextual inquiries, usability studies, surveys open and mixed card sorting, tree testing to discover problems to solve, user needs
•Consulted on and led multiple projects across the organization on building the information architecture from complex, vague data to form patterns and relationships to define user flows
•Led several workshops with development, product owners, quality assurance, support, customer success teams on design thinking, UX paradigms and process, and collaborating on design; this effort led to an improved understanding on UX and smooth collaboration across projects