• Maintained and enhanced the Hack for LA website using JavaScript, HTML, SCSS, React, and Docker to ensure optimal performance and user experience

• Developed interactive front-end components using JavaScript, MkDocs, and SCSS for an educational website, enabling students to effectively learn web development concepts

• Created and tracked new issues, resolved outstanding issues, and conducted thorough code reviews to maintain code quality and streamline development

• Participate in technical decision-making during weekly Agile team meetings to stay aligned with project goals, contribute to standups, and ensure adherence to project requirements

A 17-week immersive software engineering program centered on full-stack JavaScript development.

• Exceeded target quotas by achieving over 98% quality assurance scores, earning quarterly performance bonuses

• Delivered exceptional customer support by managing 40+ daily health assessment calls in English and Chinese

• Ensured compliance and reliability by verifying beneficiaries' healthcare eligibility using CMS systems

• Achieved exceptional customer satisfaction by troubleshooting issues, resolving complaints, and delivering requested information

• Facilitated re-enrollment and retained disenrolled members by gathering feedback and addressing concerns through the Telesales department

• Increased productivity by 60% by converting the data collection process from paper surveys to tablets

• Analyzed consumer behavior metrics from 100+ hours of footage, assessing demographics, store traffic, and store notice rates

• Collaborated with data analysts to collect data for prominent clients, including Apple, Samsung, and Foot Locker

• Surpassed monthly sales targets by 20%, achieving $36,000 through upselling products and service plans

• Engaged with over 30 customers daily, addressing inquiries, resolving issues, and facilitating new account setups

• Trained new staff in product knowledge and sales strategies to improve overall sales performance