# Siyun Feng

> Software Engineer | NodeJS | JavaScript | TypeScript | Python | React | Angular | PostgreSQL | MongoDB | Express

Location: New York, New York, United States
Profile: https://flows.cv/siyun

Innovative software engineer with six years of experience in human resources and customer service, combining technical expertise with strong communication skills to deliver user-centric solutions.

Languages: JavaScript, TypeScript, Python, SQL, HTML, CSS
Technologies: Node.js, React, Next.js, Angular, Express.js, PostgreSQL, MongoDB, Material UI, Tailwind CSS, Bootstrap, Jasmine, Mocha, Chai, REST API, GraphQL, Test Driven Development, Agile Software Development

GitHub: https://github.com/siyunfeng
Portfolio: https://siyunfeng.vercel.app/

## Work Experience
### Software Engineer @ Hack for LA
Jan 2024 – Present
• Maintained and enhanced the Hack for LA website using JavaScript, HTML, SCSS, React, and Docker to ensure optimal performance and user experience
• Developed interactive front-end components using JavaScript, MkDocs, and SCSS for an educational website, enabling students to effectively learn web development concepts
• Created and tracked new issues, resolved outstanding issues, and conducted thorough code reviews to maintain code quality and streamline development
• Participate in technical decision-making during weekly Agile team meetings to stay aligned with project goals, contribute to standups, and ensure adherence to project requirements

### Full Stack Engineer in Training @ The Grace Hopper Program at Fullstack Academy
Jan 2022 – Jan 2022 | New York, NY
A 17-week immersive software engineering program centered on full-stack JavaScript development.

### Retention Specialist @ UnitedHealth Group
Jan 2019 – Jan 2021 | New York, NY
• Exceeded target quotas by achieving over 98% quality assurance scores, earning quarterly performance bonuses
• Delivered exceptional customer support by managing 40+ daily health assessment calls in English and Chinese
• Ensured compliance and reliability by verifying beneficiaries' healthcare eligibility using CMS systems
• Achieved exceptional customer satisfaction by troubleshooting issues, resolving complaints, and delivering requested information
• Facilitated re-enrollment and retained disenrolled members by gathering feedback and addressing concerns through the Telesales department

### Senior Data Assistant @ Envirosell
Jan 2018 – Jan 2019 | New York, NY
• Increased productivity by 60% by converting the data collection process from paper surveys to tablets
• Analyzed consumer behavior metrics from 100+ hours of footage, assessing demographics, store traffic, and store notice rates
• Collaborated with data analysts to collect data for prominent clients, including Apple, Samsung, and Foot Locker

### Customer Service Representative @ 2R WIRELESS INC
Jan 2017 – Jan 2018 | New York, New York, United States
• Surpassed monthly sales targets by 20%, achieving $36,000 through upselling products and service plans
• Engaged with over 30 customers daily, addressing inquiries, resolving issues, and facilitating new account setups
• Trained new staff in product knowledge and sales strategies to improve overall sales performance

### Human Resources Specialist @ Homang Decorative Materials Co.
Jan 2015 – Jan 2016 | Guangzhou, Guangdong, China
• Boosted job applications by 70% by implementing and executing a recruitment program through social media
• Reduced new employee ramp-up time by 45% by streamlining onboarding and orientation procedures
• Managed all company benefits programs by serving as the administrator and primary point of contact

### Human Resources Specialist @ Bosheng Property Management Co.
Jan 2013 – Jan 2015 | Guangzhou, Guangdong, China
• Managed monthly payroll of $650,000 for over 350 employees, ensuring accurate and timely payments
• Facilitated recruitment of over 75 new employees to support company growth from 2013 to 2015
• Improved HR record management by implementing and maintaining an employee database for over 350 employees


## Education
### Full-Stack Web Development Certificate
The Grace Hopper Program at Fullstack Academy

### Bachelor's degree in Human Resources Management
Huashang College Guangdong University of Finance & Economics


## Contact & Social
- LinkedIn: https://linkedin.com/in/siyunfeng
- Portfolio: https://siyunfeng.vercel.app/
- GitHub: https://github.com/siyunfeng

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Source: https://flows.cv/siyun
JSON Resume: https://flows.cv/siyun/resume.json
Last updated: 2026-04-13