Developing full stack web and mobile applications for clients including the Gaelic Athletic Association (Irish sports association), Motherboard Birth (prenatal education platform), Streamline (OSS video encoding), and the African Crowdfunding Association.

As part of the Intercom Messenger team:

• Developed and launched our new web and mobile messengers, primarily using React, Rails, and Ember

• Core team developer of extensible Messenger App Framework

• Iteratively optimized continuous deployment pipeline, testing, and AWS utilization

• Built A/B testing framework and pipeline, enabling rapid iteration and stats-based product decisions

• Incrementally refactored heaviest APIs to reduce request time, system costs, and tech debt

• Engineering pre-sales for successful deal closes with Spotify, IBM Bluemix, Facebook/TBH

• Managed product team GitHub issue prioritization and resolution

• Liaised between engineering, sales, and support teams to inform product roadmap and team cycle goals

• First remote hire responsible for growing, onboarding, and training APAC support team to achieve 24/7 global coverage

• Escalation point for debugging and resolving technical customer issues with empathy and customer-first approach