# Skyler Shaw > Software Engineer at Zapier Location: San Francisco, California, United States Profile: https://flows.cv/skylershaw Over the past decade I’ve transitioned from Aerospace Management into Software Development out of a desire to act on the same creative drives that made me a Lego, Play-Doh, and sand addict as a child. I love to create. Taking an idea, loose or well defined, and working with others to find a way to transform it into a new reality is my jam. The medium was never the focus in my youth, similar to how a particular tech or framework is not my focus but rather the tool through which my colleagues and I can accomplish our desires. Though I have a voracious appetite for learning new tech and have been on a 4+ year 📈 self-taught software development journey based in my past R/Python analytics past, I don’t always know the best way to get the job done. I do however thrive working with others to discover solution spaces together and decisively moving forward. I’m always looking for opportunities where autonomy is valued alongside an organizational ethos for collaboration, lifting each other up for a better result. I'm currently working primarily with Python (Django), Ruby (Rails), Javascript (React), and Elixir (Phoenix). Along with web development, I'm working in video encoding (AV1, H.26x) on a few projects. ## Work Experience ### Software Engineer @ Zapier Jan 2020 – Present | San Francisco Bay Area ### Software Engineer @ JumpRun Consulting Jan 2019 – Present | London, England, United Kingdom Developing full stack web and mobile applications for clients including the Gaelic Athletic Association (Irish sports association), Motherboard Birth (prenatal education platform), Streamline (OSS video encoding), and the African Crowdfunding Association. ### Software Engineer @ Intercom Jan 2017 – Jan 2019 | Remote As part of the Intercom Messenger team: • Developed and launched our new web and mobile messengers, primarily using React, Rails, and Ember • Core team developer of extensible Messenger App Framework • Iteratively optimized continuous deployment pipeline, testing, and AWS utilization • Built A/B testing framework and pipeline, enabling rapid iteration and stats-based product decisions • Incrementally refactored heaviest APIs to reduce request time, system costs, and tech debt ### Product Support Engineer @ Intercom Jan 2016 – Jan 2017 | Ireland • Engineering pre-sales for successful deal closes with Spotify, IBM Bluemix, Facebook/TBH • Managed product team GitHub issue prioritization and resolution • Liaised between engineering, sales, and support teams to inform product roadmap and team cycle goals ### Customer Support Engineer @ Intercom Jan 2015 – Jan 2016 | APAC Region • First remote hire responsible for growing, onboarding, and training APAC support team to achieve 24/7 global coverage • Escalation point for debugging and resolving technical customer issues with empathy and customer-first approach ### Technical Advisor @ LelapaFund Jan 2014 – Jan 2019 | Paris Area, France LelapaFund is bringing equity crowdfunding to Africa so that everyone can partake in the African growth story. Individuals in the African diaspora as well as angel investors, institutional investors and corporates can co-invest easily and securely online in pre-vetted SMEs and startups in Africa. ### Developer Relations Manager @ Batch.com Jan 2014 – Jan 2015 | Paris, France • Primary contact point between customers and engineering teams • Streamlined onboarding processes as we grew userbase from zero to 6,000 • Developed documentation and managed support for APIs as well as iOS, Android, Unity, and Air SDK integrations • Wrote engaging blog posts and emails communicating top industry issues • Triaged and escalated customer issues with engineering teams ### Technical Consultant @ Finnoff Aviation Products Jan 2013 – Jan 2014 • Analyzing international aviation data sets to support pre-sales • Project lead for new product marketing campaigns • Producing video marketing content for sales teams ### Data Analyst @ NASA Ames Research Center Jan 2013 – Jan 2013 • Analyzed large FAA datasets with R, SAS to evaluate benefits of NASA airport surface operations software • Calculated savings of the package to be 146m USD annually ### Project Manager @ Eagle County Regional Airport Jan 2011 – Jan 2012 | Vail, Colorado • Managed full life cycle of maintenance management system implementation, reducing equipment upkeep costs and downtime • Led security project resulting in 100% compliance with federal regulations from less than 70% • Designed SQL application utilizing APIs, to automate communications with the Department of Homeland Security • Implemented recurrent billing ERP modules, increasing on-time payments above 85% • Led property study to rebase lease terms and pricing structure • Managed upgrade of commercial transportation tracking systems, increasing billing capture rate by ~50% • Transformed and unified AP/AR practices and systems to best practices ## Education ### Masters of Science Candidate in Space Studies & Management International Space University ### Bachelor of Science in Aerospace Management, Economics Metropolitan State University of Denver ### Economics University of Minnesota ## Contact & Social - LinkedIn: https://linkedin.com/in/skylershaw - Website: http://skylershaw.com --- Source: https://flows.cv/skylershaw JSON Resume: https://flows.cv/skylershaw/resume.json Last updated: 2026-04-01