# Sky Li

> 8+ years Senior Product Designer | Enterprise AI, Platform & Internal tools | ex-Tesla, ex-Shopee

Location: San Jose, California, United States
Profile: https://flows.cv/skyli

- 8+ years of designing complex B2B & SaaS platforms for merchants & technical users across e-commerce and fintech, focusing on operational workflows, automation, and scalable admin systems.
- Previously led core marketplace listing experiences at Shopee (11 markets) and internal enterprise tools at Tesla; most recently owned fulfillment & logistics tools for live shopping at Palmstreet.

## Work Experience
### Senior UX Designer @ Guidewire Software
Jan 2025 – Present | San Mateo, California, United States
- Led design of an AI-assisted schema builder for Guidewire’s document processing service, enabling technical BAs to configure extraction logic for underwriting workflows
- Turned a tedious manual intake step into scalable workflows for schema setup, document review, and mismatch resolution.significantly reducing manual effort.
- Validated the workflow through domain discovery, usability testing, and implementation-ready specs, reducing ambiguity across design and engineering handoff.

### Senior Product Designer @ Palmstreet
Jan 2024 – Jan 2025 | Menlo Park, California, United States
- Led the redesign of the fulfillment & logistics system, consolidating fragmented merchant’s workflows into a unified process, increasing shipping accuracy and boosting internal team productivity.
- Redesigned the checkout experience across customer and seller journeys, reducing setup friction in key activation steps and increasing completion conversion by 29%.
- Ran multiple research sessions (seller interviews, calls, and field observations) to identify cross-workflow bottlenecks, driving 8 system-wide improvements and cutting support requests by 28%.
- Partnered with PM, Eng, and Data in a startup environment to define product strategy and design foundations for AI-driven automation, improving seller retention and supporting a $25M funding round.

### UX Designer @ Tesla
Jan 2024 – Jan 2024 | Fremont, California, United States
- Led the redesign of Tesla’s global order-delivery workflow for sales, logistics, and service teams, streamlining internal operations and significantly reducing manual processing time and handoff errors.
- Designed a unified internal-access platform for Operations, IT, and Security teams, consolidating multiple legacy tools into a single permission model, improving security compliance and reducing access-related support tickets.
- Mapped and optimized cross-functional workflows across Operations, IT, and Security, enabling faster onboarding for global employees and increasing tool-access activation speed.

### Senior Product Designer @ Shopee
Jan 2019 – Jan 2023 | Remote
- Led end-to-end design of Shopee’s listing risk-control and policy review workflow, integrating LLM-powered automation to streamline 1M+ listing submissions across 11 markets and reduce review time from 14 days to 1 day.
- Established a global design system governance model, scaling component libraries and localization standards across 100+ enterprise-grade products and improving delivery efficiency by 31%.
- Championed the 0 to 1 AI performance visualization platform for technical users like Eng, SRE, partnering with data, listing, and security teams to serve 20+ internal groups and boost AI model performance by 20%.
-Built foundational development tools like data-visualization and middleware platforms for internal cybersecurity engineers, enabling self-serve analysis, faster resource deployment, and 50+ new A/B tests with a 20% conversion lift.
- Developed a voice-of-user research framework that turned qualitative feedback into quantifiable signals (through VOC channels and remote usability testing), accelerating validation cycles by 30%.
- Improved end-to-end checkout experiences across entry, payment confirmation, and post-transaction visibility, reducing friction in high-frequency commerce workflows and helping users resolve issues faster by 29%.

### Product Designer Lead @ China Merchants Bank
Jan 2018 – Jan 2019
- Crafted UX for 5+ Aggregate Payment Platforms from scratch, acquiring 50,000+ retailer users
- Presented and effectively communicated conceptual vision with multiple stakeholders, defining roadmaps and product strategies that fostered a user-centered culture and heightened stakeholder engagement.
- Provided leadership to a 3-designers team, using agile development methods in a fast-paced environment, organized design critique and design sharing sessions, and fostered team growth.

### UX Designer @ Haier
Jan 2017 – Jan 2018
- Crafted 300+ user flows, wireframes, mockups, high-fidelity detail-oriented designs, and prototypes for multiple Haier IOT products, benefiting 20,000 users.
- Designed user interface for Haier Smart Home's campus recruitment website based on enterprise design principles, attracting over 1000+ resume submissions.
- Created 10 components for Haier Home Design System from 0 to 1, collaborate closely with engineer to ensure smooth implementation.


## Education
### Master's degree in Business Analytics
Trine University

### Bachelor's degree in Industrial and Product Design
Northeastern University


## Contact & Social
- LinkedIn: https://linkedin.com/in/skyli6288

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Source: https://flows.cv/skyli
JSON Resume: https://flows.cv/skyli/resume.json
Last updated: 2026-04-13