Drive strategic design across fulfillment and the marketplace app to create seamless, intuitive experiences.

Designed the multi-vertical, highly complex Order Modification feature, projected to save $3M annually, while identifying additional UX opportunities during discovery. Member NPS improved by 44 ppts.

Drove roadmap planning for Faster Checkout (7 clicks to 1) and Delivery Windows, reducing friction and streamlining UX.

Skilled in presenting to senior leadership to align on design strategy, showcase impact, and drive roadmap prioritization.

Known for balancing stakeholder perspectives, driving clarity, and delivering high-impact solutions.

Designed end-to-end user experience (UX) of the fulfillment space and support team products.

Led design for the new rewards program, increasing from 89% to 95% on-time deliveries by aligning incentives with behavior and by providing a robust user experience. Collaborated with cross-functional teams and shaped product vision through data-driven design decisions.

Contributed to the growth and refinement of the shared Design Language System (DLS), ensuring consistency across products. Actively mentored designers on UX/UI best practices, fostering continuous improvement in design quality.

Helped establish a strong design culture by implementing design processes like standardizing design QA, resolving design debt, conducting accessibility reviews, and refining navigation patterns, all of which elevated team performance.

Re-designed a complex, high-traffic tool, reducing customer support time by 40%. Conducted in-depth research and analysis of data and metrics to uncover high-impact pain points, then developed user-centered design solutions.

Established UX teams and practices from scratch across Walmart’s international markets (Mexico, UK, Chile), aligning global strategy with localized user needs.

Scaled the team from 1 to 6, hiring top talent worldwide to build an inclusive, high-performing, and motivated team. Fostered a culture of rapid iterative design, delivering exceptional outcomes.

As a Principal Designer (before moving into the Head of UX role), I designed a global mobile app that saved millions and reduced task completion time from 8 hours to 2 minutes, driving widespread adoption.

Designed an end-to-end experience of an inventory app that cut task time from 10 hours to 5 minutes, significantly improving efficiency.