# smita sharda > AI Product Designer · Marketplace · Fulfillment · Strategy · Ex-Walmart / Ex-Boeing Location: San Francisco Bay Area, United States Profile: https://flows.cv/smitasharda I lead strategic design initiatives across marketplace and fulfillment experiences, combining data, storytelling, and AI tools to accelerate design workflows, reduce handoff friction, and deliver measurable business impact. Key contributions include: 1. Designing the multi-vertical Order Modification feature, achieving 98% adoption and projected to save $9M annually 2. Driving discussions for Faster Checkout and Delivery Windows to streamline user experiences and operational efficiency I’m passionate about balancing stakeholder perspectives, fostering cross-functional collaboration, and delivering high-impact, scalable design strategies. I also integrate AI tools and design assistants into my workflow to enhance efficiency, speed up iteration, and free more time for creative problem-solving and strategic thinking. Experienced in presenting to senior leadership, I help align design priorities and strengthen design culture through initiatives like: 1. Design QA and quality consistency frameworks 2. Usability test synthesis framework 3. Design debt resolution and process improvement Known for clarity, focus, and a strategic mindset, I aim to create thoughtful design solutions that meet user needs while driving measurable business outcomes. Tools & Skills: Figma · AI design tools & assistants · Adobe Creative Suite · Lucidchart · Balsamiq · Lean UX · Agile · Design Thinking · Design Strategy ## Work Experience ### Staff product designer (Marketplace) @ Shipt Jan 2022 – Present | California, United States Drive strategic design across fulfillment and the marketplace app to create seamless, intuitive experiences. Designed the multi-vertical, highly complex Order Modification feature, projected to save $3M annually, while identifying additional UX opportunities during discovery. Member NPS improved by 44 ppts. Drove roadmap planning for Faster Checkout (7 clicks to 1) and Delivery Windows, reducing friction and streamlining UX. Skilled in presenting to senior leadership to align on design strategy, showcase impact, and drive roadmap prioritization. Known for balancing stakeholder perspectives, driving clarity, and delivering high-impact solutions. ### Sr. product designer (Fulfillment) @ Shipt Jan 2020 – Jan 2022 | San Francisco Bay Area Designed end-to-end user experience (UX) of the fulfillment space and support team products. Led design for the new rewards program, increasing from 89% to 95% on-time deliveries by aligning incentives with behavior and by providing a robust user experience. Collaborated with cross-functional teams and shaped product vision through data-driven design decisions. Contributed to the growth and refinement of the shared Design Language System (DLS), ensuring consistency across products. Actively mentored designers on UX/UI best practices, fostering continuous improvement in design quality. Helped establish a strong design culture by implementing design processes like standardizing design QA, resolving design debt, conducting accessibility reviews, and refining navigation patterns, all of which elevated team performance. Re-designed a complex, high-traffic tool, reducing customer support time by 40%. Conducted in-depth research and analysis of data and metrics to uncover high-impact pain points, then developed user-centered design solutions. ### Principal Product Designer/Head of UX (International markets) @ Walmart Jan 2017 – Jan 2019 | San Francisco Bay Area Established UX teams and practices from scratch across Walmart’s international markets (Mexico, UK, Chile), aligning global strategy with localized user needs. Scaled the team from 1 to 6, hiring top talent worldwide to build an inclusive, high-performing, and motivated team. Fostered a culture of rapid iterative design, delivering exceptional outcomes. As a Principal Designer (before moving into the Head of UX role), I designed a global mobile app that saved millions and reduced task completion time from 8 hours to 2 minutes, driving widespread adoption. Designed an end-to-end experience of an inventory app that cut task time from 10 hours to 5 minutes, significantly improving efficiency. ### Staff Product Designer @ Walmart Jan 2015 – Jan 2017 | Bentonville, Arkansas ### Sr UX designer @ Walmart Jan 2013 – Jan 2015 | Bentonville, Arkansas ### Sr. User Experience Designer @ Boeing Jan 2012 – Jan 2013 | Bellevue, WA ### Lead Designer (Consultant) @ Commodity QT Jan 2010 – Jan 2012 | Arkansas ### Enterpreneur @ DreamIndia Jan 2007 – Jan 2010 | Bentonville AR ### Sr. UX Designer (Consultant) @ Corporate Computers Jan 2005 – Jan 2006 | Greater Grand Rapids, Michigan Area ### UX Designer @ HurixDigital Jan 2004 – Jan 2005 | Mumbai, Maharashtra, India ### User Experience Designer @ MAQ Software Jan 2002 – Jan 2004 | Mumbai Area, India Web site Designer & Intranet Application UI Designer for Microsoft products. ### UI Designer @ Melstar Information Technolgies Ltd. Jan 2002 – Jan 2002 | Mumbai Area, India ### UI Designer @ ITFinity Solutions Pvt. Ltd. Jan 1999 – Jan 2002 | Mumbai Area, India ## Education ### SEO Certified Professional in Web design SEO Institute, AR USA ### User experience design IIT Mumbai India ### Associate's degree in UI design Zebra design acedemy ### BSc in Science University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/smita-sharda --- Source: https://flows.cv/smitasharda JSON Resume: https://flows.cv/smitasharda/resume.json Last updated: 2026-04-13