Developed features and bug fixes for CLM web application on Collaboration Comments team

• Utilized Typescript and ASP.NET Core with C# to resolve front and back end tickets

• Updated API services in accordance to design specifications

Built library to reduce GraphQL response size from server to client

• Researched and Implemented JSON response size deflation algorithm using C# and Hot Chocolate library

• Connected server side to client side inflation through Apollo Client

• Compressed JSON response size by an average of 30%

Verified code correctness through unit testing using Jest and Hot Chocolate testing frameworks

• As part of Property & Casualty Claims Training Technology team, created an immersive desktop and virtual reality vehicle familiarization experience for use by over 24,000 Auto Claims learners

• Using a vendor built virtual reality environment, reconstructed the experience to be more educational using Unity and C#

• Learned and practiced Agile methodologies to build stakeholder and leadership buy in

• Participated in SCRUM, planned sprints, and led project showcases

• Contributed to and wrote critical support procedure documentation, including knowledge base articles and internal troubleshooting guides

• Monitored JIRA support tickets and alerts using Freshservice

• Provided second level support or escalated to manager