Consumer Group

• Leading AI Incubation to build multi-surface (Internal/ChatGPT/Claude/Gemini) agentic experiences and LLM-orchestrated tax workflows for millions of users.

• Launched TurboTax ChatGPT and Claude MCP Apps, successfully bringing native tax experiences to conversational AI platforms.

• Architected Unified Consumer Profiles through real time streaming via Apache Flink, syncing Credit Karma and TurboTax data to drive hyper-personalized growth.

• Engineered "Better Together" synergies between platforms, streamlining user journeys and accelerating cross-vertical business growth.

Identity & Customer360 Platform

• Pioneered a Neo4j Graph Relationship Engine to power AI-native, hyper-personalized customer journeys across the Intuit ecosystem.

• Increased login conversion by 15% by engineering advanced visitor recognition and identity resolution systems.

• Improved Accountant Matching by 15% using AWS Neptune and Elasticsearch to optimize pro-to-customer pairing.

• Modernized Identity Stack from monolith to microservices, leading API designs(REST and GraphQL) , data modeling (NoSQL DynamoDB) and large-scale data migrations.

• Directed Data Governance & Lakehouse Strategy, automating the deletion of millions of inactive accounts and establishing high-fidelity data standards for AI/ML.

• Led the Cisco hyperflex core platform team. Cisco Hyperflex is the hyper-converged solution from the Springpath acquisition.

• Led the container storage platform and integration with Hyperflex. Implemented the container storage interface (HX-CSI) to expose hyperflex backed persistent volumes for Kubernetes environment.

• Worked on long term strategy projects involved around growing the Hyperflex solution in edge and hybrid cloud environments.

• Goto guy for customer escalations

• Member of the founding engineering team.

• Helped design the overall distributed filesystem architecture from ground-up suited for better scale and performance.

• Designed and implemented key parts of the Hyperflex distributed file system around data caching and persistence which involved implementing the distributed write back cache and de-staging the data to the capacity tier.

• Designed and implemented the native clone and snapshot technology.

• Designed and implemented filesystem namespace operations.

• Designed and implemented the core of the disaster recovery and backup solution which involved writing an optimized diff engine in the filesystem for incremental backup and replication clone framework.

• Implemented the VMware vStorage API for Array Integration (VAAI) NAS plugin

• Worked closely with Cisco solution team to get the validated design which helped with OEM relationship.

• Goto guy for customer escalations.

• Worked on a bunch of misc stuff - Installer, System mgmt. related work , Customized git hooks to streamline the checkin process etc etc

• Worked for Virtual IO devices team and vSAN (Hyper-converged distributed storage) team.

• Worked on the virtual disk and snapshot library.

• Delivered resumable snapshot consolidation which was one of the key pain-point for users on snapshot deletion.

• Improved virtual disk I/O performance.

• Founding member of the vSAN team. Worked on the distributed layer of vSAN.

• Designed and implemented the object library(objlib) that exposes notion of storage blobs (vSAN/VVOL) to the VMWare stack.