# Sneha Gokhale > Lead User Experience Researcher - Docusign | Mentor at ADPList Location: San Francisco, California, United States Profile: https://flows.cv/snehagokhale I’m a Lead UX Researcher with a multidisciplinary background. Stories about people and their experiences inspire me to be a strong advocate for users within the overall design and development process. I have eight years of experience in exploratory, and evaluative research methodologies to understand the user and business needs, and aid end-to-end digital and physical product development. I embrace the ambiguity and chaos of research and leverage my curious nature to answer the questions ‘why’, ‘what’ and ‘how’. Expertise: I have a hybrid background in UX research, interaction design, and industrial design. My expertise lies in the domain of user experience research, information architecture, data analysis, ethnographic research, agile research techniques, online surveys, design thinking, prototyping, usability testing, A/B or multivariate testing, service design, storytelling, and illustration. Industries served: FinTech, Healthcare, Special Needs, Retail, Education, and Hospitality. I’m self-driven, reliable, and a strategic thinker. Building on extensive experience working with cross-functional teams, I’m confident that I will contribute to the cross-pollination of diverse experiences, strengths, and working styles required to foster a collaborative team culture. To view work: https://www.sneha.design/ ## Work Experience ### Lead User Experience Researcher @ Docusign Jan 2024 – Present | San Francisco Bay Area ### Sr. User Experience Researcher @ Docusign Jan 2022 – Jan 2024 | San Francisco Bay Area ### Mentor at ADPList @ adplist.org Jan 2022 – Present ### Sr. User Experience Researcher @ Invitae Jan 2021 – Jan 2022 | San Francisco Bay Area Leading qualitative research projects to uncover user needs and behaviors, translating research findings into insights to inform new product development and project strategy. Collaborating cross-functionally with data scientists, product managers, and product designers to improve current user experiences by leveraging mixed methods research. Leveraging exploratory, evaluative, and generative research methods to inform product functionality, product positioning, pricing, and messaging for new tests and services offered within the reproductive, oncology, and wellness arc. Building a research repository rich with user insights, video snippets, journey maps, and actionable design principles to enable distribution of data gathered, across product arcs and teams. Mentoring and onboarding new hires and working on the development of junior researchers within the team. Streamlining the research recruitment process to build a frictionless and scalable UX research protocol. Leading and facilitating design thinking practice across the organization to support user-centric product development. ### UX Researcher and Designer @ Invitae Jan 2020 – Jan 2022 | San Francisco Bay Area Conducted research and testing with internal users to support the development of several proprietary lab tools. Conducted UX research with providers as well as internal stakeholders to scope new opportunities to support user-centric product development. Led usability testing to validate new features to support product launches. Conducted design thinking workshops for several internal product teams and web portal experience arcs within Invitae. These workshops helped in building an alignment across functions, identifying new opportunities, brainstorming on initial concepts, and crafting new project roadmaps. ### Interaction Designer @ frog Jan 2018 – Jan 2020 | San Francisco Bay Area ### Interaction Designer (Contract) @ frog Jan 2018 – Jan 2018 | San Francisco Bay Area Interaction designer responsible for conceptualizing and delivering user flows for new products. Closely working with visual designers to design detailed key screens based on visual systems and style guides. Validating and testing user-flows on a regular basis. Synthesizing data gathered to derive actionable takeaways. Revising user flows based on feedback collated. ### Teaching Assistant for Storytelling Class @ California College of the Arts Jan 2018 – Jan 2018 | San Francisco Bay Area - Assisted faculty by researching contextual stories and examples to share during class. - Aided in managing office hours and documenting student work. ### Design thinking consultant and Product designer @ Accenture Jan 2017 – Jan 2017 | Mumbai Area, India - Consulted Business Technology Group (BTG) clientele by catering to their challenges using Design thinking methodologies. -Researched and analyzed online customer footprint data to reshuffle products offered on the web application and retail store of a mobile retail client. - Researched and conceptualized a cohesive experience across all the digital touchpoints for a well know hospitality brand based on their customer profiles. - Designed agile research protocols, customized frameworks, templates, and workshops to facilitate the adoption of the user-centric approach. - Strategised design sprints to prototype ideas and implement design solutions with product development teams across various business like insurance, hospitality, and retail experiences. - Designed preliminary products, information architecture, and wireframes to help communicate new ideas and offerings to clients. ### Product Designer, focus area Design Research, and New product development @ Godrej & Boyce Mfg. Co. Ltd. Jan 2016 – Jan 2017 | Mumbai Area, India - Researched, developed strategies and designed products across smart homes, green energy solutions, and legacy product development projects. - Researched and developed a Business Model for integrated offering from the house of Godrej for ‘Design and build’ construction segment. - Designed workshops for cross-functional teams like Finance, to introduce and implement usage of design methodologies. - Facilitated SPRINT program: a platform that enabled employees to prototype ideas within 90 days, incorporating entrepreneurial attitude within a corporate environment. ### Industrial designer and Design Researcher @ Godrej & Boyce Mfg. Co. Ltd. Jan 2013 – Jan 2016 | Mumbai Area, India - Worked on an ethnography based design research and strategy project focused on studying Financial Inclusion initiative by Reserve Bank of India. - Designed and developed a product portfolio catering to the requirements of the Banking and Jewellers segment using generative and evaluative research methodologies. - Worked with cross-functional teams to design and develop end to end product design and manufacturing of industrial, institutional products complying with stringent quality standards. - Mentored teams participating in design lead workshops like Innovation Strategy for Leadership in the year 2014 and 2015 and Management trainee workshop in the year 2016. - Facilitated the SPRINT program: a platform that enabled employees to prototype ideas within 90 days, incorporating entrepreneurial attitude within a corporate environment. ### Industrial Design Intern @ Design Directions Pvt. Ltd. Jan 2012 – Jan 2012 | Pune Area, India ## Education ### Master's degree in Interaction Design California College of the Arts ### Institute of Design (ID) ### Industrial and Product Design MAEER's MIT Institute of Design ## Contact & Social - LinkedIn: https://linkedin.com/in/sneha-gokhale --- Source: https://flows.cv/snehagokhale JSON Resume: https://flows.cv/snehagokhale/resume.json Last updated: 2026-04-13