• Lead design across multiple core product areas, owning strategy, quality, and end-to-end user outcomes

• Manage and mentor designers at varying levels, fostering growth in craft, product thinking, and ownership

• Partner closely with Product and Engineering to influence product direction, bringing design into earlier stages of problem definition

• Lead high-impact initiatives from discovery through launch, aligning user needs with business goals

• Scale design systems and operational processes to improve consistency, efficiency, and cross-functional collaboration

• Elevate design’s strategic influence through strong storytelling, decision frameworks, and stakeholder alignment

• Led 0→1 design for multiple flagship features, each reaching 16-18% of active users and becoming core experiences on the platform.

• Partnered closely with Product and Engineering to shape product strategy, define opportunities, and deliver aligned solutions

• Provided mentorship and design leadership to associate and senior designers, strengthening craft, product thinking, and stakeholder influence

• Led the evolution of the design system to enable scalable, consistent experiences across the platform

• Championed user-centered decision-making through compelling storytelling, research insights, and data-informed rationale

• Led the design and project management of new features for K–5 learners, producing design assets, technical specs, and test plans while working closely with engineers to ensure a seamless build and launch.

• Collaborated with PMs and engineers to design intuitive, accessible interfaces for students, teachers, administrators, and parents.

• Took features from early concept through launch, integrating user feedback throughout the process.

• Advocated for design quality and usability while balancing product needs, user goals, and technical constraints.

• Developed low-fidelity mockups, design specs and interactive prototype for new POS system

• Designed and conducted usability testing on various stages of design

• Identified usability flaws in current mobile and web interface of Pizza Hut and Godfather’s Pizza and redesigned features to be implemented immediately

• Wrote efficient, readable Python scripts to scrape information from open API software

• Created HTML page using Python and CSS to visualize information

• Conducted competitive analysis; Created digital design prototype and presented design proposal deck

• Assisted in product demo highly praised by the CEO, and featured in the company’s global community page

• Participated in early ideation stage of mobile application of new product; created customer use cases to identify key functions for future development

• Created wireframes of early prototype for internal presentation purposes

• Conducted relevant market search on major competitors and their technologies to identify unique selling point of new product

• Facilitated communication with Korean UX designers using bilingual ability