• Led and developed alternative connection protocol for Data Import and Provisioning services between Cisco Unified Contact Center and Analytics product

• Upgraded the design of Apache NiFi flows responsible for transferring data from MS SQL Server into S3 buckets

• Configured NiFi and ZooKeeper infrastructure using Terraform and Terragrunt, such as ECS settings (CPU, memory limits) and deployed through GitHub Actions

• Built Python scripts to compare OLAP and Redshift report CSVs, automating data validation and discrepancy detection

• Managed NuGet packages and Maven dependencies in 279 projects for Cisco Contact Center product by upgrading csproj, pom.xml files

• Wrote startup Shell scripts and Dockerfiles hosted in an ECR image which is responsible for 100% of QE and production deployments of the MasteryConnect product in us-west-2

• Worked extensively with Ruby on Rails to rebuild MasteryConnect’s admin console

• Enabled cross-product redirection from a MasteryConnect section to its associated Canvas course in the admin console