Part of the core design team for Cisco’s new CX Platform, shaping its foundation and early features. My work focuses on integrating AI into the platform, enhancing our design system, and exploring side projects that push our product forward.

Key achievements:

• Designed and delivered AI-powered features, including a repository for AI models and end-to-end flows to train, customize, and deploy them.

• Built extensive knowledge of AI concepts, from model training to agents, through hands-on work, internal training, and participation in industry conferences.

• Led the implementation of light/dark mode, contributing to a modern and accessible color palette for our design system.

• Collaborated closely with PMs, engineers, and designers to ensure the platform’s foundation meets both user needs and future scalability.

• Contributed to side projects that explore new capabilities and improve internal workflows.

Designed experiences for Cisco CX’s main apps as part of a diverse team of 50+ designers, collaborating in an agile environment with product managers, engineers, researchers, and content strategists.

Key achievements:

• Led the design and delivery of multiple key features for PX Cloud, our main partner-facing app, working closely with PMs, engineers, researchers, and content strategists.

• Mentored and trained new designers and interns as the team grew, taking on more leadership responsibilities.

• Designed and iterated on AI-driven prototypes, exploring new ways to integrate artificial intelligence into design workflows.

• Built an internal team website as a central hub for resources, including research reports, blog posts, and our design system.

• Founded and contributed to an illustration library that defines Cisco CX’s visual style, reflecting values of diversity, inclusion, and gender equality.

Joined Cisco CX as a junior designer, creating experiences for partner- and customer-facing apps while quickly growing skills in design systems, accessibility, and working with cross-functional teams.

Key achievements:

• Created user flows, wireframes, and prototypes in collaboration with PMs and engineers.

• Supported senior designers on large features, ensuring consistency with brand, accessibility, and UX standards.

• Participated in research synthesis and usability testing to validate design decisions.

Sistech (ex-Techfugees) contributes to the professional inclusion of women refugees in the tech industry through its fellowship programmes and supports the development of #Tech4Refugees projects.

I volunteered to teach UX/UI design to two wonderful Syrian women and helped them find a job in the French tech industry.