# Sophie L.

> HR & Talent Aquisition at Parade Technologies

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/sophiel

I’m a results-driven Program & People Operations Manager with expertise in recruitment, program design, and process optimization. I specialize in turning complex initiatives into scalable, people-focused solutions. 

With 5+ years of experience, I have led end-to-end program cycles that balance operational excellence and community impact. I’ve directed year-long program operations, managed cross-functional teams, and fostered strong communities comprised of over 450 members. My experience spans the full program lifecycle—leading recruitment, coordinating interviews, designing training curricula, and leveraging survey insights to drive engagement and continuous improvement.

Currently, as an HR Generalist, I lead full-cycle recruitment, streamline onboarding, and design workflows that enhance efficiency and consistency. This blend of program leadership and people operations experience enables me to bridge strategy and execution, driving both organizational impact and team performance.

Always happy to connect and discuss opportunities to work together!

## Work Experience
### Human Resources Generalist @ Parade Technologies, Inc.
Jan 2024 – Present | San Jose, California, United States

### Program Manager @ Wisdom Culture and Education Organization
Jan 2020 – Jan 2023 | San Francisco Bay Area
• Directed a year-long international youth leadership program, managing communications and expectations across 100 youth volunteers, 200 parents, and 10 staff
• Led full-cycle recruitment: processed 200+ applications, conducted 40+ group interviews, created interview reports, and maintained organized program databases
• Designed and coordinated a 4-month training program that strengthened volunteer leadership and presentation skills—aligned to program goals and success metrics
• Built surveys, analyzed program data, and reported findings to leadership to identify trends, root causes, and improvement opportunities; contributed to process enhancements across program cycles
• Adapted in-person trainings to online trainings (due to COVID-19 in March 2020), maintaining participant engagement and training effectiveness
• Designed and executed professional development workshops and community events for 500+ alumni,
strengthening mentorship pathways and long-term participant engagement

### Assistant Program Manager @ Wisdom Culture and Education Organization
Jan 2018 – Jan 2019 | San Francisco Bay Area
• Provided operational and administrative assistance to Connexpedition programs
• Served as the primary liaison between 80 program participants and 8 staff members
• Maintained all program social media channels (@connexpedition on Instagram, Facebook & Twitter) and increased social media engagement by 30%

### Project Coordinator @ CodeLab
Jan 2022 – Jan 2023
• Co-developed 5 comprehensive project briefs, detailing UI components and user stories, for the largest student software and UX design agency at UC Davis
• Mentored junior designers, facilitating proficiency in Figma and effective client communication to ensure project success and positive learning experiences
• Coordinated with 7+ tech companies for collaborative projects
• Maintained high client satisfaction throughout the project term by conducting frequent business reviews

### UX Designer @ CodeLab
Jan 2022 – Jan 2022
From October to November 2022: 
• Worked cross-functionally with stakeholders, developers, and project managers to create a Slack integration for Noteable, a collaborative data visualization notebook, within 5 weeks
• Guided the transformation of information architecture into a high-level user flow, enhancing communication with developers and stakeholders
• Conducted heuristic evaluation and usability tests, increasing user satisfaction after interface adjustments

From February to June 2022: 
• Worked cross-functionally with developers and project managers to create a mobile scavenger hunt game over 15 weeks

### UI/UX Designer @ Design Interactive
Jan 2021 – Jan 2021 | Davis, California, United States
From October to December 2021:
• Designed a fully interactive mobile app prototype to streamline the UC Davis COVID-19 screening process, aimed to alleviate stress for over 30,000 students and faculty on campus
• Led UX research and user testing sprints with my team of 3 designers, strategically breaking down complex user tasks into manageable steps
• Awarded Most User-Centric and Audience’s Choice honors

From March to September 2021:
• Designed an interactive mobile app prototype that acts as a social event directory to help young adults better navigate their post-graduate lives and thrive in their new communities 
• Conducted 8 user interviews to thoroughly understand the post-graduate experience and clearly identify user pain points
• Led the user flow design sprint with my team of 2 designers to create a visual roadmap of our intended product


## Education
### Bachelor of Science - BS in Business Economics | Computer Science Minor
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/soophielam

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Source: https://flows.cv/sophiel
JSON Resume: https://flows.cv/sophiel/resume.json
Last updated: 2026-04-13