Helped administrate the content of many of the website tables, including products which had a large overlap with operations

Updated rails views and many modules to use more accessible HTML, in conjunction with a larger ADA compliance mandate

Built the javascript to override legacy system modals and migrate away from an older CSS framework (bootstrap) in favor of our own custom-built modules

Worked extensively with the many forms on the site making sure they were fully ADA compliant and keyboard accessible, while adhering to our brand guidelines

Assisted in the migration of 100+ website pages to using standardized modules, some of which I created

Wrote SCSS for reusable modules using BEM and SMACSS methodology for keeping an enterprise codebase tidy

Building the marketing pages for our quipcare product launch

built command generator to fully construct necessary fulfillment script to hand off to an engineer to run the command

Mentored and provided biweekly feedback for 5 members of the team to handle customer inquiries about fulfillment issues and identifying larger batch issues

Mentored 1 person to be new key point person between Ops and CX

Key point person facilitating communication between Ops and CX, and coordinating resources to deal with issues

Revamped our RMA processing procedure/system

Consistently solved the most customer inquiry requests while maintaining top quality

Consistently volunteered for extra overtime hours to help with high customer request volume