# Sophie Moskowitz

> Software Engineer at Square

Location: San Francisco, California, United States
Profile: https://flows.cv/sophiemoskowitz

Solution-focused. Obsessed with understanding the full picture to provide the best solution, and unfazed by unglamorous steps needed in the pursuit of a great outcome.
Curious, methodical, end enthusiastic approach to new problems.

## Work Experience
### Software Engineer @ Square
Jan 2021 – Present

### Software Engineer @ quip.
Jan 2020 – Jan 2021

### Junior Software Engineer @ quip.
Jan 2019 – Jan 2020 | Brooklyn, NY
- Built interactive javascript modules for use across dozens of getquip.com pages that meet accessibility standards
- Helped administrate the content of many of the website tables, including products which had a large overlap with operations
- Updated rails views and many modules to use more accessible HTML, in conjunction with a larger ADA compliance mandate
- Built the javascript to override legacy system modals and migrate away from an older CSS framework (bootstrap) in favor of our own custom-built modules
- Worked extensively with the many forms on the site making sure they were fully ADA compliant and keyboard accessible, while adhering to our brand guidelines
- Assisted in the migration of 100+ website pages to using standardized modules, some of which I created
- Wrote SCSS for reusable modules using BEM and SMACSS methodology for keeping an enterprise codebase tidy
- Building the marketing pages for our quipcare product launch

### CX Software Associate @ quip.
Jan 2019 – Jan 2019 | Greater New York City Area
- Built out training documentation for handling mispack tickets, navigating and using our 3rd party fulfillment app, and processing RMAs in our system
- built command generator to fully construct necessary fulfillment script to hand off to an engineer to run the command
- Mentored and provided biweekly feedback for 5 members of the team to handle customer inquiries about fulfillment issues and identifying larger batch issues
- Mentored 1 person to be new key point person between Ops and CX

### CX Associate @ quip.
Jan 2017 – Jan 2019 | Brooklyn, NY
- Trained new hires on policies and how to handle all customer requests
- Key point person facilitating communication between Ops and CX, and coordinating resources to deal with issues
- Revamped our RMA processing procedure/system
- Consistently solved the most customer inquiry requests while maintaining top quality
- Consistently volunteered for extra overtime hours to help with high customer request volume

### National Sexual Assault Hotline (NSAH) Staffer @ RAINN
Jan 2016 – Jan 2019 | Washington D.C. Metro Area
- Provide empathetic and appropriate crisis intervention, support, and resource referrals for survivors of sexual assault/abuse as well as loved ones and potential perpetrators
- Used and strengthened active listening and problem solving skills in high pressure situations such as suicide and self-harm chats, chats with visitors in immediate danger, as well as chats with minors
- Determined with visitors the best next steps and provided expert support by accommodating to their needs and comforts, remaining free of judgment and bias, and working to instill a sense of strength and confidence in themselves

### Intern @ RAINN
Jan 2016 – Jan 2017 | Washington D.C. Metro Area
- Assisted in managing volunteer staffers of the NSAH (National Sexual Assault Hotline) through tracking attendance to  	shifts on excel spread sheets, as well as holding volunteers accountable for missed shifts via email
- Completed reference checks and applicant screenings for perspective employees
- Completed administrative projects in addition to time working on the NSAH including Hotline reference 
screening, working on creating a new and more accessible Hotline reference layout for staffers, editing and creating PowerPoints for Supervisors, as well as completing first round interviews for employee candidates

### Intern @ Faber Fox & Co.
Jan 2014 – Jan 2014
- Prepared and filed personal income tax returns
- Completed business audits
- Kept and updated various company QuickBooks around NYC
- Secretarial work, took calls, kept the workplace organized to improve work efficiency


## Education
### The George Washington University

### Bachelor of Science - BS in Psychology
The George Washington University


## Contact & Social
- LinkedIn: https://linkedin.com/in/phiephers

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Source: https://flows.cv/sophiemoskowitz
JSON Resume: https://flows.cv/sophiemoskowitz/resume.json
Last updated: 2026-03-30