• Lead onboarding and implementation for Ramp’s largest enterprise accounts, driving adoption across corporate cards, bill pay, reimbursements, procurement, and travel

• Partner with finance, accounting, and IT leaders to streamline financial workflows, integrate with systems like NetSuite and Workday, and accelerate time-to-value

• Act as a strategic advisor on financial operations, tailoring Ramp configuration to each client’s priorities and compliance requirements

• Manage change management and rollout across thousands of employees, including executive workshops and user trainings

• Collaborate with Product and Engineering to surface customer feedback, influence roadmap, and create workarounds to ensure successful launches

• Drive early utilization and measurable ROI by reducing implementation delays and ensuring clean handoffs from sales to account management

• Built and lead a growing Customer Success team (CSMs & SEs) from scratch

• Partner with 500+ customers, including Fortune 500 marketing/product leaders, to develop generative AI video strategies

• Collaborate with product and engineers to implement AI video APIs, overseeing everything from planning to deployment

• Established key CS processes, playbooks, and operating rhythms to drive customer retention and expansion

• Reduced onboarding timelines by 40% by rolling out a streamlined onboarding process

• Track revenue and customer success metrics through board decks and reports

• Built product feedback loops using customer insights and marketing research, boosting product stickiness >75%

• Implemented Vitally and Intercom to improve customer engagement and success metrics tracking

I am in charge of growing Heap's Enterprise & Strategic accounts. My role is to work with Product/Marketing/Customer Success leaders to strategically capitalize on the power of data, insight, and data-driven approaches to enhance the digital experience. I act as a strategic advisor to drive Heap adoption, translate business objectives to use cases and deliver ongoing business value to secure renewals.

In addition, I directly coached and onboarded 4 CSMs with a total book of business of ~$10M ARR. I also implemented and scaled various sales and CS programs including churn mitigation playbooks, strategic executive business reviews etc

In December 2023, Contentsquare acquired Heap.

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -not days later.

Acquired by Vista Equity Partners in September 2021 for $1.2B.