Built and currently lead the business operations function for a 100+ person technical support organization handling 30K customer tickets per month, partnering directly with the Head of Customer Experience on org design, planning, and performance management.

Own capacity forecasting, staffing models, goal-setting, analytics and BI, incentive structures, and cross-functional process improvement to improve service delivery and scale operations.

Owned compensation design and administration for the account management organization, building incentive plans around all of Ramp’s post-sale revenue streams

Led territory carving, account segmentation, and lead-generation system design to improve pipeline creation

Coordinated go-to-market rollout for Ramp’s SaaS offering by setting ARR targets, implementing lead lists, and tracking pipeline progression, leading weekly bi-meetings with the CFO

Bizops rotational program

Better Real Estate division