# Sophie Weber

> Business Operations at Ramp

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/sophieweber

## Work Experience
### Lead, Strategy & Operations – Customer Experience @ Ramp
Jan 2025 – Present | New York, United States
Built and currently lead the business operations function for a 100+ person technical support organization handling 30K customer tickets per month, partnering directly with the Head of Customer Experience on org design, planning, and performance management.

Own capacity forecasting, staffing models, goal-setting, analytics and BI, incentive structures, and cross-functional process improvement to improve service delivery and scale operations.

### Senior Associate, Revenue Operations @ Ramp
Jan 2023 – Jan 2025 | New York, United States
Owned compensation design and administration for the account management organization, building incentive plans around all of Ramp’s post-sale revenue streams

Led territory carving, account segmentation, and lead-generation system design to improve pipeline creation

Coordinated go-to-market rollout for Ramp’s SaaS offering by setting ARR targets, implementing lead lists, and tracking pipeline progression, leading weekly bi-meetings with the CFO

### Business Operations Associate @ Ramp
Jan 2022 – Jan 2023 | New York, United States
Bizops rotational program

### Manager, Strategy & Operations @ Better
Jan 2022 – Jan 2022 | New York, United States
Better Real Estate division

### Senior Associate, Strategy & Operations @ Better
Jan 2021 – Jan 2022 | New York, United States

### Associate @ Oliver Wyman
Jan 2021 – Jan 2021 | New York, United States
Workstream lead managing 1-2 consultants. Engaged by clients on strategic initiatives (e.g. entry into new markets / products) and operational improvements

### Senior Consultant @ Oliver Wyman
Jan 2020 – Jan 2020

### Consultant @ Oliver Wyman
Jan 2017 – Jan 2019

### Sales Analytics Intern @ Nielsen
Jan 2016 – Jan 2016 | Chicago

### Product Management Intern @ Visa
Jan 2015 – Jan 2015 | Greater San Francisco Bay Area


## Education
### Bachelor’s Degree in History
Northwestern University

### The Kinkaid School


## Contact & Social
- LinkedIn: https://linkedin.com/in/sophie-weber-5379b169

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Source: https://flows.cv/sophieweber
JSON Resume: https://flows.cv/sophieweber/resume.json
Last updated: 2026-04-07