# Sorosh Ahmadi > Customer Success & Onboarding | SaaS, UX, and Consultative Sales Location: San Francisco Bay Area, United States Profile: https://flows.cv/sorosh Hi, I’m Sorosh. I work at the intersection of customer success, onboarding, and product experience, helping people understand complex solutions, get value quickly, and build long-term trust. My background spans three complementary areas: SaaS UX consulting, consultative sales, and hands-on product building. In UX consulting, I spent 18 months partnering with SaaS startups and enterprise teams to improve onboarding, evaluation flows, and first-use experiences, translating user research into clearer paths to adoption. In high-end consultative retail, I led end-to-end customer onboarding for complex purchases, consistently driving ~$1.8M per year in revenue through structured discovery, expectation setting, education, and follow-through. I’m currently building Phoenix Breath, a wellness application focused on burnout recovery. In this role, I design and own user onboarding flows, consent and safety gates, guided experiences, and feedback loops, with a strong emphasis on trust, clarity, and time-to-value. Building a product end-to-end has deepened my understanding of how onboarding, support, and product decisions directly impact adoption and retention. I thrive in roles where I can work cross-functionally, understand customers deeply, and help turn complexity into clear, usable experiences. I’m seeking a Customer Success or Onboarding-focused role at a SaaS company where product quality, customer outcomes, and long-term relationships matter. ## Work Experience ### Founder & Product Builder @ Arise Health Jan 2025 – Present | Oakland, CA - Building Phoenix Breath, a wellness application for burnout recovery, using AI-assisted development workflows. [phoenixbreath.com] - Designed a trauma-informed consent architecture, competitive positioning strategy, and go-to-market plan including content strategy, pricing model, and legal framework. - Architecting and shipping working flows using React Native, Expo, and Firebase/Firestore. - Integrating Gemini API to build and test guided AI interactions for user support. - Focusing on interaction quality, system structure, and execution for a spring 2026 launch. ### Sales Consultant @ Mancini's Sleepworld Jan 2023 – Present | Berkeley, CA - Consistently generate top-tier revenue through a consultative approach: understanding each customer’s needs, educating them on solutions, and building the kind of trust that drives repeat business and referrals. - Drove $1.8M revenue (2025) and $1.79M (2024) in a high-volume, multi-channel environment, including $1.4M in-store (2025). - Maintained 97.5% average attainment to goal (2025) while balancing in-store sales and web channel execution. - Consistently exceeded funnel KPIs through structured discovery, qualification, and clear recommendation frameworks. - Owned end-to-end follow-through for ~$400K/year in web orders, ensuring accurate tracking, issue resolution, and on-time completion across channels. - Led onboarding and enablement for new hires through role play and scenario coaching, improving readiness and consistency. ### Associate UX Design Consultant @ UXReactor Jan 2022 – Jan 2023 | Pleasanton, CA - Contributed interaction design for Guardhat, an IoT startup building an industrial safety platform, creating wireframes, design scenarios, and evaluation flows as part of a 6-person design team. - Took ownership of a comprehensive experience benchmarking study for Guardhat, restructuring earlier work into a polished deliverable with actionable product and positioning recommendations. - Co-led a detailed experience benchmarking report for UXReactor's own website, evaluating the evaluation and sign-up experience and delivering conversion improvement recommendations. - Served as secondary project lead and research lead on an internal initiative exploring a new HCI product: planned a visioning workshop, developed the research plan, and conducted stakeholder interviews across design, HR, and operations teams. ### UX Design Consultant Apprentice @ UXReactor Jan 2021 – Jan 2022 | Pleasanton, CA - Supported UX research for Extreme Networks, a B2B SaaS network security platform, by synthesizing qualitative data, refining findings into actionable insights, and mapping them to product improvement opportunities. - Created concept maps to rapidly learn complex technical domains (network security) and translated that understanding into user-centered design work. - Progressed from research support to creating wireframes, mockups, and interaction designs for Extreme Networks' customer portal, improving information architecture across multiple acquired product lines. ### Product Designer @ Darbe Jan 2021 – Jan 2021 | Houston, Texas, United States • Informed design strategy for Darbe’s first MVP platform by bridging the gap between user research/insights/testing and business needs • Developed conceptual diagrams, wireframes, visual mockups, and interactive prototypes through design thinking and storytelling • Ensured accessibility and responsive design across all platforms and break points • Worked collaboratively with developers, product managers and stakeholders ### Sales Consultant @ Mancini's Sleepworld Jan 2018 – Jan 2021 | Dublin, California, United States • Consulted with customers discovering sleep related needs and problem insights • Evaluated customer needs and recommends a range of sleep solutions and products • Effectively trained and developed incoming sales consultants • Exceeded $1 million in sales in 2019-2021 ### UI/UX Design Intern @ Celero Solutions Jan 2021 – Jan 2021 | Calgary, Alberta, Canada • Conducted UX research/heuristic analysis and delivered a comprehensive research summary with actionable insights • Contributed strategic design thinking to product features and roadmap • Developed visual design and hierarchy on high-fidelity screens for an improved user experience of each key user flow ### Lead Bartender @ The Cheesecake Factory Jan 2007 – Jan 2018 | Pleasanton, CA ### Account Executive/Loan Processor @ Golden State Financing Corporation Jan 2003 – Jan 2007 | Newark, CA ## Education ### Bachelor of Science in Industrial Design with Concentration in Product Design and Development in Industrial Design San Francisco State University ### UI/UX Design Career Track in Certification Springboard ## Contact & Social - LinkedIn: https://linkedin.com/in/soroshahmadi --- Source: https://flows.cv/sorosh JSON Resume: https://flows.cv/sorosh/resume.json Last updated: 2026-04-13