# Sri Ramana > Support Engineer leveraging SQL, Python and problem-solving skills. Location: Santa Clara, California, United States Profile: https://flows.cv/sriramana Support professional with a proven ability to deliver exceptional customer experiences. Skilled in SQL, Data Analysis, and API troubleshooting to resolve complex technical issues. Strong problem-solver with excellent communication, organizational, and analytical skills, committed to driving customer satisfaction and operational efficiency. ## Work Experience ### Software Engineer @ Shippo Jan 2023 – Present ### Support Engineer @ Shippo Jan 2022 – Jan 2023 ### Senior Support Engineer @ Treasure Data Jan 2018 – Jan 2022 ### Support Engineer @ Treasure Data Jan 2015 – Jan 2018 ### Product Support Engineer @ Minerva Networks Jan 2012 – Jan 2015 ### Data Analyst @ AT&T Interactive Jan 2011 – Jan 2012 ### Data Analyst @ Apple Jan 2012 – Jan 2012 ### Data Quality Analyst @ Kaiser Permanente Jan 2012 – Jan 2012 | Downey ### Data Analyst @ TiVo Jan 2009 – Jan 2011 ### Data Analyst @ Walmart.com Jan 2008 – Jan 2009 ## Education ### Masters in Electrical Engineering San José State University ### New York University - Polytechnic School of Engineering ### B.Tech in Electronics and Communications Engineering Jawaharlal Nehru Technological University ## Contact & Social - LinkedIn: https://linkedin.com/in/sriramana --- Source: https://flows.cv/sriramana JSON Resume: https://flows.cv/sriramana/resume.json Last updated: 2026-04-05