Bionic is the UK’s leading switching service for small businesses. At the start of my role, I focused on customer-facing landing pages for Bionic and its partners (MoneySupermarket, Uswitch, CompareTheMarket, and more). I worked within the Product team to build, scale, and optimize platforms, enhancing the customer experience and continuously improving search engine optimization.

I soon joined a larger team to work on greenfield projects, following Agile 2-week sprints. One key goal was transforming legacy Ruby projects and creating new customer journeys using a modern event-driven serverless (AWS with TypeScript) architecture and our Reusable Product Platform (RPP). This platform enables company-wide sharing of frontend, unit testing, and AWS CDK infrastructure components.

One greenfield project, Quote Self-Serve, delivered an online quoting experience for meter quotes. It also supported future workstreams using RPP, enabling Salesforce Marketing Cloud to manage returning customers and dropouts.

Another major project, Energy Reimagined on RPP, introduced a reimagined online energy journey. The previous Ruby-based journey suffered from poor CX and data insights, making it harder to qualify and triage customers effectively. This project was a critical step toward Bionic’s long-term vision, laying the foundation for a personalized, multi-channel experience while reducing the risk and costs of maintaining legacy systems.

These projects run Bionic’s most profitable customer journeys. To minimise downtime and financial losses, I implemented various tests and monitoring, including:

• UI testing with Playwright in AWS CodePipeline

• Hourly canary testing via AWS CloudWatch Synthetics

• AWS CloudWatch Alarms for Slack-based alerts

• Conducted A/B testing with AWS Evidently to run live feature experiments, optimising customer interactions and refining new features, resulting in a 5% boost in the success rate of the Energy journey.

Within the Technology Enhanced Learning (TEL) team, I played a key role in developing and managing digital tools that enhanced the student learning experience. My work focused on creating the student portal, developing specialised learning applications, data-driven insights and analysing student performance data to support the university’s innovative curriculum.

1. Student Portal Development

• Developed and maintained the University’s student portal, ensuring seamless access to exam schedules, timetables, coursework submissions, and results tracking.

• Enhanced the student experience by providing year and course specialised information per year and course

• Designed personalised dashboards with tailored resources, guides, and notifications based on the student’s year of study and department, creating and streamlining access to relevant academic tools.

2. Development of Learning Tools

• Developed a Tooth Charting Application in React, incorporating 3D models to help dental students accurately chart different sets of teeth models.

• Collaborated with faculty members to develop department-specific applications that supported interactive and hands-on learning experiences.

3. Data Analysis & Performance Optimisation

• Analysed student performance data per year and cohort using MySQL, identifying trends and insights to support academic decision-making.

• Created a Longitudinal Evaluation of Performance (LEP) application, leveraging historical student performance data, continuous monitoring, and multiple data points to visualise live insights via interactive graphs, utilising D3.js.

4. Integration with Liftupp Application

• Worked with APIs and integration of Liftupp, an in-house legacy platform, which enhances the student experience through personalised learning and ensuring comprehensive curriculum coverage and assessment.

• Integrated Liftupp’s student performance data within the new portal, ensuring that students received personalised feedback and learning support.