• Lead Conversion & Solution Consulting — Engaging with inbound leads from front-end channels, conducting needs discovery, presenting tailored solutions, and guiding prospects toward informed purchasing decisions.

• Sales Enablement & Deal Support — Clarifying product/service value, addressing customer concerns, and collaborating with internal teams to accelerate deal closure, contributing to over $500K in closed revenue within 2 months.

• Customer Success & Relationship Management — Managing onboarding processes, maintaining long-term client relationships, and proactively supporting customers to ensure smooth project delivery and high satisfaction.

• Cofound and manage an online EdTech community of more than 310 participants which provides information, tips, and insights for the community members.

• Design and host online EdTech conferences and forums by inviting, featuring experts from diverse EdTech sectors.

• Collect and provide valuable EdTech industry news, insights, and practical knowledge to the community members.

• Design community logos, on-brand event posters, and Zoom background with Canva.

• Design and produce video content of a variety of topics through market research and audience feedback based on data and audience feedback on Bilibili, one of China’s most popular video platforms.

• Produced instructional videos on badminton terminology in English.

• Successfully expanded subscriber base to over 3.9k, and accumulated more than 200k views.

• Collaborated with Cambly to increase content visibility.

● Redesigned engagement strategies during the migration from Articulate Storyline to Brightspace for faculty, enhancing content structure, interactivity, and multimedia integration while aligning with adult learning principles.

● Curated onboarding materials and refi ned course content for programs like “Getting Ready to Teach at NYU,” applying ADDIE, UDL, and Bloom’s Taxonomy to enhance accessibility, engagement, and learner preparedness.

● Led workshops for faculty, guiding the implementation of immersive tools and aligning experiences