# Starry Wang > GTM Onboarding & Enablement | Building Scalable Training Frameworks for AI & SaaS | M.A. Learning Technology @NYU Location: San Francisco, California, United States Profile: https://flows.cv/starrywang I started in Learning Experience Design (LXD), but to build truly effective enablement programs, I knew I had to move to the front line. Working as a Founding AE at an AI startup put me in the trenches—navigating objections, budgets, and decision pressure. I approached sales like UX research: every conversation was a live study in human motivation and trust. This journey gave me my superpower: combining the structural rigor of a Learning Designer with the battle-tested intuition of a frontline Salesperson. Today, I build scalable GTM onboarding and enablement programs that actually work. I don't rely on theory; I architect zero-touch automated workflows and repeatable playbooks because I know exactly what it takes to get a new hire to close a deal or a customer to reach their "Aha!" moment. ## Work Experience ### Founding AE @ Topify.ai Jan 2025 – Jan 2026 | San Francisco Bay Area - Lead Conversion & Solution Consulting — Engaging with inbound leads from front-end channels, conducting needs discovery, presenting tailored solutions, and guiding prospects toward informed purchasing decisions. - Sales Enablement & Deal Support — Clarifying product/service value, addressing customer concerns, and collaborating with internal teams to accelerate deal closure, contributing to over $500K in closed revenue within 2 months. - Customer Success & Relationship Management — Managing onboarding processes, maintaining long-term client relationships, and proactively supporting customers to ensure smooth project delivery and high satisfaction. ### Co-Founder and Workshop Designer @ EdTech Info Space Jan 2023 – Jan 2026 - Cofound and manage an online EdTech community of more than 310 participants which provides information, tips, and insights for the community members. - Design and host online EdTech conferences and forums by inviting, featuring experts from diverse EdTech sectors. - Collect and provide valuable EdTech industry news, insights, and practical knowledge to the community members. - Design community logos, on-brand event posters, and Zoom background with Canva. ### Instructional Designer @ bilibili Group Jan 2023 – Jan 2026 - Design and produce video content of a variety of topics through market research and audience feedback based on data and audience feedback on Bilibili, one of China’s most popular video platforms. - Produced instructional videos on badminton terminology in English. - Successfully expanded subscriber base to over 3.9k, and accumulated more than 200k views. - Collaborated with Cambly to increase content visibility. ### Product Operation Specialist @ LingoAce Jan 2025 – Jan 2025 | New York, United States ### Instructional Designer @Tandon Digital Learning @ New York University Jan 2024 – Jan 2025 | New York, United States ● Redesigned engagement strategies during the migration from Articulate Storyline to Brightspace for faculty, enhancing content structure, interactivity, and multimedia integration while aligning with adult learning principles. ● Curated onboarding materials and refi ned course content for programs like “Getting Ready to Teach at NYU,” applying ADDIE, UDL, and Bloom’s Taxonomy to enhance accessibility, engagement, and learner preparedness. ● Led workshops for faculty, guiding the implementation of immersive tools and aligning experiences ### Instructional Designer @SPS @ New York University Jan 2024 – Jan 2024 | New York, United States - Collaborated with Nexus colleagues to support the Learning Experience Design group, contributing to the creation of innovative educational solutions and advancements in teaching. - Followed instructional design models to participate in the learning design process, including creating and communicating instructional design documents, conducting research, and testing and implementing new instructional strategies and technologies. - Developed prototypes and pilots for educational initiatives, ensuring continuous improvement and effective delivery of solutions. - Assisted in various Nexus offerings, including online workshops, webinars, asynchronous online learning, online guides and orientations, blog posts, and knowledge base resources. ### Junior Designer intern @CREATE LAB @ New York University Jan 2024 – Jan 2024 | New York, United States - Leading design improvements for the JCSG 2024 conference website, optimizing it for educational content delivery with a focus on user engagement, utilizing HTML/CSS to enhance site accessibility and learner interaction. - Collaborating closely with engineering and content teams to integrate instructional design principles into website functionality, ensuring an effective blend of aesthetics and educational value. - Executing targeted promotional strategies to amplify the reach of educational materials, leveraging web design skills to attract and engage a dedicated community of learners. ### UX & Learning Researcher @ The Museum of Modern Art Jan 2024 – Jan 2024 | New York, United States ### Independent English Teacher @ Starry's English Studio Jan 2022 – Jan 2023 | Hong Kong SAR ● Built and managed a micro learning service with 10+ recurring clients, acquired entirely through direct outreach, referrals, and personalized reputation. ● Negotiated pricing, customized learning programs, and maintained 1:1 client relationships, achieving continuous renewals without relying on institutional platforms. ● Provided personalized IELTS speaking coaching to students, helping them improve fluency and expression. ● Coached four IELTS students, guiding one student to achieve a score of 8 in the speaking component, effectively enhancing their fluency and expression skills. ### Global Ecommerce - Customer Onboarding, Fashion UK @ TikTok Jan 2023 – Jan 2023 - Independently analyzed monthly Gross Merchandise Value (GMV) data, conducted research on the popularity of merchants among specific consumer age groups of consumers, and delivered actionable insights to merchants to enhance product selection in preparation for upcoming campaigns and seasons. - Conducted research on optimizing available resources to increase Short Videos GMV by 50% within a month. - Consulted and offered recommendations to merchants on creating high-conversion rate videos. ### Instructional Designer @ iFLYTEK Co., Ltd. Jan 2022 – Jan 2022 | Guangzhou, Guangdong, China - Collected and filtered users’ feedback, prioritized primary needs of users, and set up improvement requirements according to users’ feedback; - Participated in teaching research to optimize the contents of tests in the “ets100” app; - Involved in the product experience research; ### Teaching Assistant @ New Oriental Education & Technology Group Jan 2020 – Jan 2020 | Beijing, China - Responsible for answering students’ questions about curriculum learning and homework, correcting students’ homework and assignments - Recorded students’ performance in the class, and reported to the counselor and parents on the progress of students - Participated in teaching training, teaching and research meetings organized by the department ### Adult English Teacher @ Yubi Danqing English Education Studio Jan 2019 – Jan 2019 | Zhuhai, Guangdong, China - Taught pronunciation and elementary vocabulary, English daily conversations to adults who just began to learn English, and performed oral practice with students - Carried out series of practice to test students’ progress in English reading, speaking, listening, and writing ## Education ### Master of Arts - MA in Learning Technology and Experience Design New York University Jan 2023 – Jan 2025 ### Language and Culture University of California, Berkeley Jan 2022 – Jan 2022 ### business psychology UCL Jan 2021 – Jan 2021 ### Bachelor of Arts in English/Language Arts Teacher Education Fujian Normal University Jan 2018 – Jan 2023 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/starrywang008 - Website: https://starrywang.com/ --- Source: https://flows.cv/starrywang JSON Resume: https://flows.cv/starrywang/resume.json Last updated: 2026-04-07