Refactoring various codebases to enable faster, easier, and safer feature development

Introducing processes and documentation that breeds trust as well as increases code quality

Building micro services that manage complex real estate calculations and lifecycles

Designing agentic AI architecture which empowers costumers to use the platform in novel, innovative ways

Designed using MVC architecture

Reduced the web form development process to a JSON configuration file

Built in client side validations and some CSS

Created support for complex input elements

Designed and implemented machine learning strategies to automate the categorization of customer support cases

Implemented requested changes to the Global Routing tool that dispenses cases to support technicians in several countries

Surveyed over 1,000 customers including Microsoft, Staples, and IBM to better design software changes