* Participated in the React-based modernization process of key internal applications including refactoring existing applications and adding Redux to better manage state.
* Individually contributed to React and NodeJS applications, including creating a new internal agent tool from start to finish.
* Collaborated with product owners to add new features to applications and enhance existing features.
* Introduced Swagger documentation to internal teams and helped them to adopt it in their applications, facilitating comprehensive API documentation and testing.
* Individually contributed to Java applications to enhance internal agents' experience. Handled technical support requests as well as requests for features to be added to existing applications.
* Developed a self-service system for customers to add vehicles to their policy online using C#, .NET, Angular, and TypeScript. This addition reduced call volume to the call center by 24%.
* Contributed to AWS applications and used SQL databases to look up and debug customer issues.