Led the end-to-end redesign of a deal modeling product within the AWS Fintech org. Conducted extensive user research and usability testing, designed intuitive user interfaces, and implemented user feedback to refine the product.

Designed common patterns to improve the usability of complex data entry workflows. Contributed these patterns to the main AWS design system used by over 350 designers at AWS.

Collaborated with cross-functional teams to enhance the consistency of our UX solutions across multiple Fintech products, resulting in seamless and cohesive user experiences across our products.

Developed UX strategies and processes that enabled our team to work more efficiently meet our customer’s needs. Collaborated with design leadership to align our team’s goals with AWS Fintech’s org wide business goals and vision.

Mentored junior designers in a highly technical and complex problem area, enhancing their skills through regular knowledge-sharing meetings, workshops, and fostering a collaborative environment.

Co-founded the product design team for a start-up building the first “Strategic Finance Platform”. Interviewed customer service representatives to gather user feedback, translating it into robust data management features. Drove initiatives to reduce friction points and enhance the overall user experience of the product.

Led weekly design critiques with the internal design team. Standardized design elements and front-end workflows, creating a cohesive design language across the platform. Partnered with visual designers to ensure platform-wide adherence to WCAG standards, enhancing accessibility for all users.

Lead designer for Highspot’s analytics and reporting platform. Improved the overall usability of the analytics platform, as well as the discoverability of valuable metrics. Worked closely with the CTO to design insightful dashboards for multiple personas. Drove the integration of analytics throughout the entire product to provide users with easily accessible insights. Educated the design team on data visualization best practices

Twitch Prime: Partnered with product management to invent new benefits for the Prime Gaming program. Gathered customer and competitor insights through extensive user research. Conducted user interviews and usability tests to validate product decisions. Led the design of a B2B Content Management System from ideation through MVP and V1 launches.

AWS Support Dev Tools: Sole UX Designer for an AWS cloud visualization tool using D3.js. Initially developed for use by a small team, it became the 6th most used tool within all of AWS Support, with over 5,000 individual users in the first 6 months.

Primary UX Designer for several teams in the AWS Support Org. Owned several products, saw multiple products from ideation through launch. Responsible for all design, including wireframes, prototypes, and UI design. Worked directly with Support Engineers to gather project requirements and streamline their workflow. Ran usability studies to improve existing products and measure success of design decisions. Designed simultaneously with developers following their agile development process. Collaborated and critiqued work with other designers. Worked with product management to meet business goals. Traveled internationally to launch products and presented at an Amazon design summit.

Responsively designed multiple ecommerce websites. Focused on re-designing mobile experiences with more forward-thinking functionality. Created wireframes and interactive prototypes. Presented to executive level stakeholders regularly. Ensured designs were easily digestible for developers locally and offshore. Created processes for a multi-site team that reduced excess and duplicate work. Mentored junior designers in UX standards.

Worked with the marketing team regularly on A/B tests and site improvements to increase conversion and improve customer satisfaction. Research included competitive analysis and whatever research was needed to back up my design decisions or propose design changes.

Recently I've done mobile UX heuristic evaluations for android and iphone apps. I've also redesigned mobile apps based on user feedback and UX best practices. I've designed the UI for multiple wordpress websites, and implemented these designs with CSS. Clients include; Northwest Harvest, VRcade, 55zero, Tilray, and the Army National Guard.

From 2012-2013 I was hired to do various types of design work, including web design, logo design, illustration, and branding. I utilized Adobe Illustrator, Photoshop, InDesign, and Dreamweaver to complete the projects. I completed several logos for Northwestern who has become a repeat client due to referrals from former clients across the university.

Created high-fidelity responsive interactive prototypes with Axure. Prototypes were designed for mobile, tablet, and desktop. Created accurate prototypes with HTML and CSS to rapidly prove design concepts for the creative team prior to actual development.

Turn 10 Studios is a game developer at Microsoft that has developed the Forza Motorsport series for the Xbox, Xbox 360 and Xbox One consoles.

My role at Turn 10 was to develop a UX design process for the studio. I was tasked with developing the process and defining how incorporating UX design between gameplay design and visual design would enhance the design of the game. My deliverables included process documentation that outlined the UX design process which could be followed by future designers at the studio. I defined everything from which software we should be using to how we should be performing our user testing/research. The main goal was to define the UX process which included research, brainstorming/sketching, visual mocks, interactive prototypes, UR testing, and documentation.

Once I defined the process I proved the process by redesigning core features of the game's UI. I also did many designs that focused on adding new functionality to the game and how we could best incorporate the new functionality into our current interaction models. I also did several complete redesigns of the current UI to improve the Forza experience for the user. Design deliverables included sketches, visual mocks, and low-fidelity prototypes. I used Photoshop, Illustrator, Visio, Axure, and Sketchflow to complete my work.

Sr Education Group creates websites that help students make the best choice when looking for higher education options. We collect data and reviews about colleges and the status of the job market. We use this data to create websites that allow a user to view all of the options that are available to them and make education decisions about their future.

My role of UX Designers encompassed everything from site architecture and wireframes to visual design and front-end development. I saw multiple site designs from the beginning to launch and made sure that our products always kept the user in mind. I used Photoshop, Illustrator, Balsamiq, Axure, and Dreamweaver to complete my work.

I troubleshoot the Blackboard GUI and solve issues for customers. My job is to work with admins at institutions around the world to fix any issues they come across. A thorough understanding of the Blackboard System is needed as well as basic networking and technical skills. Other skills such as multitasking, quick decision making, soft skills, and professional spoken and written communication are very important. My specific role on the team is to decide which members of our team deal with which cases. I also work with other teams in India to schedule fixes and installations to our customers' systems. My job is 70% email and 30% phone communication. I enjoy calling customers to work through their issues and provide them a good experience with our product.

While in China I taught self planned English lessons to Chinese students aged 3-21. The majority of my classes were age 3-12. At my private school my classes included the very basics of English for the young children, along with singing, dancing, coloring and other fun activities to make learning English exciting and interesting to them.

At my public school I taught 2 classes of 50 5th graders. I was their first foreign English teacher and their first experience with fluent spoken English. My job was to grow their oral abilities. The most rewarding part of this job was seeing the improvement my students made. My goal as a teacher was to make my students enjoy learning English, at first many of my students did not enjoy English because they were convinced they couldn't learn it. I used patience and understanding to show them that they could learn if they changed their mindset and believed in themselves. I found that when they started to believe that they could succeed, they would.

I didn't know what to expect when I picked up my life and moved it to the other side of the world to do something completely new to me. What I found was that being a teacher is much more than that.You are a friend, a mentor, and someone that ends up genuinely caring about several hundred crazy miniature people. It was a life changing wonderful experience that I will never forget.