# Stephanie Chan > Senior Product Designer I at Smartsheet Location: New York, New York, United States Profile: https://flows.cv/stephaniechan I create user-centered designs with intentionality. What attracted me to UX Design was the ability to solve complex problems with empathy. With my background in psychology, I enjoy uncovering people’s behaviors, attitudes, and motivations to inform my design decisions. As a previous writing and public speaking tutor, my greatest asset I bring to the design world is storytelling. I use storytelling to put myself in the users’ shoes while effectively communicating my design to stakeholders. Having worked at tech companies and start-up environments, I thrive in fast-paced environments where I navigate through ambiguity and employ a growth mindset. ## Work Experience ### Senior Product Designer I @ Smartsheet Jan 2022 – Present | Seattle, Washington, United States Growth & AI Integration •Spearheaded the design and launch of an AI-driven onboarding tool, utilizing Generative AI to create customized end-to-end workflows for trial users based on specific use cases. •Accelerated Product-Led Growth (PLG) strategy, driving win rates to a projected 1.2–1.4%, significantly outperforming the previous year's historical benchmark of 1.01%. •Architected a design system for onboarding components, establishing a scalable framework that ensured visual consistency and enabled rapid iteration for future experiments. •Optimized onboarding tour UX, achieving a 5x increase in engagement rates and a 17.3% completion rate. •These optimizations resulted in a +7% lift in Week-1 Retention, creating downstream lifts in key actions: Creation (+38%), Edits (+36%), and Shares (+32%). Core Product & Innovation (Workspace) •Led the end-to-end design for "Collections," a major feature launched and showcased as a keynote highlight at Smartsheet ENGAGE 2024. •Designed scalable information architecture to improve how users organize and navigate complex workspaces. Cross-Platform Strategy (Desktop & Mobile) •Partnered with Product Managers and UX Researchers to define the product strategy and launch the Native Desktop App. •Led qualitative and quantitative user research initiatives to identify critical pain points, translating insights into a roadmap that prioritized high-value user solutions. •Revamped the Mobile App communication experience, modernizing the UI/UX to streamline how users reference and interact with data on the go. ### Product Designer II @ PitchBook Data Jan 2022 – Jan 2022 | Seattle, Washington, United States High-Value Product Strategy: Prioritized and designed the integration for Clinical Trials data (the #1 requested dataset by Sales), addressing a $9.5M lifetime revenue opportunity previously lost due to product gaps. Complex Data Visualization: Led research to transform this complex clinical data into actionable insights, directly supporting the sales pipeline and retention efforts. Leadership & Mentorship: Mentored junior designers on career development and design systems, and elevated team capabilities by establishing best practices for native mobile design. Enterprise Collaboration: Owned the end-to-end collaboration experience for a FinTech SaaS platform to increase user engagement. ### Product Designer @ PitchBook Data Jan 2021 – Jan 2022 | Seattle, Washington, United States Design Systems: Built and maintained a scalable Design System in Figma to ensure visual consistency across the Data Technologies suite. Consensus Building: Translated ambiguous industry requirements into concrete design solutions, driving alignment between business stakeholders and engineering through rapid prototyping. User Advocacy: Conducted discovery research to identify customer behaviors, ensuring final designs balanced user needs with business feasibility. ### Associate Product Designer @ PitchBook Data Jan 2020 – Jan 2021 | Seattle, Washington Technical Design Impact: Designed interfaces for API and Data Feeds to enable a projected reduction in delivery time from 2–5 weeks to 1 day. Operational Efficiency: Streamlined data feed workflows targeting a 90% reduction in development overhead, allowing engineering resources to be reallocated to high-value projects. ### Associate UX Designer @ RF Lambda Jan 2019 – Jan 2019 | Greater Seattle Area • Created user persons to better understand user's pain points, wants and needs • Redesigned the IA and navigation for a B2B e-commerce website that has extensive product lines • Recommended UI changes to refresh website ### Associate Product Designer @ ManageBetter Jan 2019 – Jan 2019 | Greater Seattle Area • Created product roadmaps and define timelines for design and engineering to bring the product to market • Led design sprints with the marketing team and external UX consultants to guide my design decisions • Created mobile first web responsive wireframes • Tested engineering implementations and provide further feedback on fixes for interactions, UI design and responsive design • Iterated on designs based on user research • Made data easy to understand for users by creating intuitive data visualizations ### Technical Recruiting Coordinator @ Lyft Jan 2018 – Jan 2018 | Seattle • Partnered with recruiters to get Software Engineers through our candidate pipeline for the Seattle office. • Managed one of the highest volume pipelines within tech recruiting • Provided excellent candidate experience from scheduling phone/video to handling onsite interviews • Worked closely with recruiters to improve upon existing process and programs and to develop and roll out fun, creative ways to acquire talent • Coordinated candidate travel and handle all expenses • Served as point of contact for both candidates and internal team members • Assisted with timely and accurate completion of data to all applicant tracking systems and docs • Built diverse and inclusive interview panels ### MBA Recruiting Coordinator @ Amazon Jan 2017 – Jan 2017 | Seattle, Washington • Managed the highest volume function within Amazon MBA Recruiting by processing Senior Product Manager (Technical and Non-Technical) candidates and serving as their main point of contact • Increased speed of sourcing and scheduling candidates by 50% by leveraging list views in Salesforce • Supported recruiting activities including job postings, background checks, provide initial outreach, forecasting demand, and led tours of the Amazon campus • Displayed exceptional customer service to candidates and Amazon business partners by responding to inquiries promptly and solving complex problems that occur within the scheduling process ### Writing Adviser @ University of Washington Jan 2015 – Jan 2017 | Seattle, Washington • I inspired conversation, empowered writers to become better critical thinkers, and helped students to better articulate their thoughts. • Provided students with one-on-one writing advice for academic papers, resumes, letters of intent for graduate school, and various other disciplines of writing • Presented on how to better support Multilingual Learners in the writing center at Praxis, a graduate conference sponsored by the UW English Department • Led a workshop on how to tutor students on resumes and cover letters for new tutors • Engaged with students from diverse backgrounds on a regular basis • Used profound listening and communication skills to identify needs and address concerns in the students writing ### Web Design & Event Marketing Intern @ Liberty Mutual Insurance Jan 2016 – Jan 2017 | Seattle, WA • Designed and managed registration websites for internal employees and external attendees • Created presentations and marketing materials for clients • Researched and recommended meeting sites and activities that meet clients' requirements • Proofread written material to be distributed for internal communication • Prepared RFPs to potential meeting venues/hotels and participate in the evaluation and selection process. • Coordinated specific logistics of meetings, such as housing, transportation, catering, A/V, material preparation, registration and signage. • Tracked meeting and event expenditures for cost savings report on assigned meetings. ### Speech Coach @ UW Public Speaking Center Jan 2014 – Jan 2015 | Seattle, Washington • Provided one-on-one tutoring for students in Introduction to Public Speaking • Worked closely with international students who have trouble expressing themselves in the English language • Helped students with scripts and provided them with the skills necessary to excel in impromptu speeches, persuasive speeches and advocacy speeches ## Education ### Bachelor's degree in Communication and Psychology Major, Art History Minor University of Washington Jan 2013 – Jan 2017 ### UX Design Immersive Program in Design and Visual Communications, General General Assembly Jan 2018 – Jan 2018 ## Contact & Social - LinkedIn: https://linkedin.com/in/stephanie-w-chan --- Source: https://flows.cv/stephaniechan JSON Resume: https://flows.cv/stephaniechan/resume.json Last updated: 2026-03-30