# Stephanie Espinal > Human Factors Engineer | UX Researcher Location: Fremont, California, United States Profile: https://flows.cv/stephanieespinal Human Factors Engineer, who is passionate about designing products for all by using technology as a superpower. When I’m not in school or working, I like to read personal development books and write about them. I enjoy spending time with my family and love ones when I have the chance. I love meeting new people, learning new things and traveling the world when I can. Experienced Research Assistant with a demonstrated history of working in the higher education industry. Skilled in Microsoft Word, Personas, Wireframing, User Testing, Time Management, Teamwork, Prototyping, and Leadership. ## Work Experience ### UX Researcher - Google Shopping @ Google Jan 2022 – Jan 2025 | Mountain View, California, United States As a UX Researcher, I plan and execute user research activities, such as usability testing, interviews, and surveys. I analyze qualitative and quantitative data to identify user behavior patterns and communicate findings to stakeholders through engaging presentations and reports. Collaborate with recruiters to schedule study sessions to ensuring a smooth research process. Additionally, I summarize and analyze existing research and market trends, continuously improving my knowledge and understanding of the product space. ### UX Researcher @ CVS Health Jan 2020 – Jan 2022 During my time as a UX Researcher at CVS Health, I collaborated with various stakeholders to determine appropriate UX research methods that would achieve both business and design goals. In light of the COVID-19 pandemic, I implemented a variety of remote methods to obtain customer feedback, including data analysis, usability studies, and task analysis. To ensure research quality and best practices, I provided usability session moderation training and feedback to the team's UX designers. Working with cross-functional teams, including Marketing Research, I identified research methods and created future directions for CVS's websites and mobile apps. I also collaborated with other UX researchers to create and maintain a knowledge repository, resulting in the company's growth in research and development. ### UX Designer Intern @ Pegasystems Jan 2019 – Jan 2020 As a UX Design Intern at Pegasystems, I developed both low-fidelity and high-fidelity prototypes, utilizing alternative methods to enhance the user experience. I conducted one-on-one interviews to pinpoint issues in the onboarding process for new hires and proposed workable solutions. In addition, I collaborated with cross-functional teams, such as Engineering, to gather requirements for product features. I also took part in SCRUM methodology planning sessions to ensure a coordinated approach between design and development teams. I identified areas for improvement in one of the applications' design and recommended solutions to address competitive gaps. ### UX Design Research Intern @ PTC Jan 2019 – Jan 2019 | Greater Boston Area I collaborated with senior team members to develop and execute user research strategies for optimal user experience. I conducted various user research methods, including usability testing, heuristic reviews, card sorting, surveys, 1:1 interviews, contextual inquiry, and secondary research. I presented research findings, insights, and recommendations to stakeholders and crafted clear, concise, and compelling research summaries. ### UX Researcher (Contract) @ Applause Jan 2018 – Jan 2019 | Greater Boston Area I conducted UX studies with clients such as Facebook and Instagram to understand their product and goals. I defined user scenarios and tasks, and administered remote moderated/unmoderated studies via survey and video. I collaborated with internal project managers at Applause to define participant profiles and analyzed session results using qualitative and quantitative methods. ### Research Assistant @ University of Massachusetts, Amherst Jan 2017 – Jan 2017 | United States Assisted graduate teaching assistant and collected (EEG) data for the laboratory using electrode cap and Net station. Interviewed and walked subjects through the whole section. Operated and prepared the electrode cap before and after running subjects. Planned, modified, and executed research techniques, procedures, and tests. ### User Experience Designer Student @ General Assembly Jan 2017 – Jan 2017 | Greater Boston Area The User Experience Immersive at General Assembly provides 10 weeks of intense training in UX. They provide all the support that students need in every step of the way. Students come out of the program prepared and with a good understanding of the full UX process. ### Manager Assistant @ Community Day Learning Jan 2017 – Jan 2017 | Lawrence MA Managed and coordinated the front-desk serving and welcoming families as needed. Assisted parents in filling out with children updated information and recording the data into the database. Translated confidential conversations between the staff and Spanish speaker parents. ### Teacher Assistant @ Community Day Learning Jan 2015 – Jan 2016 Planned activities for children, such as storytelling or art projects. Instructed and supervised them in social and developmental activities, help feed and change them, and generally provide one-on-one attention when needed. ### Program Assistant @ Jumpstart Jan 2015 – Jan 2015 Worked one-on-one with the Site Manager, prepared and organized materials for the session. I also filed team leaders' and corp members' information. Inputted children’s information into the Jumpstart’s database system. ### Team Leader @ Jumpstart Jan 2013 – Jan 2015 As the team leader, I led Jumpstart's in-classroom sessions ( Circle time). Coached teams of Corps members, planned/ implement Jumpstart sessions, and facilitate meetings. I attended weekly meetings with the site manager. Supervised sessions to make sure everything went well and attended other required trainings. ### Corp Member @ Jumpstart Jan 2012 – Jan 2013 | Lawrence, MA I worked with small groups of preschool children on language and literacy skills ( practice their names and read short books). Attended trainings/services days and help the team leader prep material for sessions ## Education ### Master's degree in Human Computer Interaction DePaul University ### Bachelor's degree in Psychology University of Massachusetts Amherst ### Certification in UX Design/Research General Assembly ### Associate in Arts in Liberal Arts and Sciences, Psychology Concentration Middlesex Community College ## Contact & Social - LinkedIn: https://linkedin.com/in/stephanie-espinal --- Source: https://flows.cv/stephanieespinal JSON Resume: https://flows.cv/stephanieespinal/resume.json Last updated: 2026-04-13