Hello, my name is Stephanie Luo. I am a Computer Science student at Georgia Institute of Technology, specializing in human computer interaction and media.

2024 — NowServiceNowProduct Designer

2024 — Now

Contributed to the end-to-end design and successful launch of Now Assist Self Service (NASS), introducing an innovative full-page chat experience with Gen AI-powered search and chat interface

Published a comprehensive Conversational Interface Figma Library, serving as the definitive design resource for ServiceNow’s conversational products and driving substantial external adoption with over 2,000 views and 900+ uses

Synthesized insights from usability testing and survey analysis to redesign ServiceNow Virtual Agent, increasing user satisfaction scores while aligning with business goals to enhance customer retention

Designed AI-powered features such as discussion summaries for the Sidebar product, enhancing group collaboration for agents and significantly improving operational efficiency

2023 — 2024ServiceNowAssociate Product Designer

2023 — 2024

2020 — 2022The Hive at Georgia TechPeer Instructor

2020 — 2022

Help students with their projects, both academically and personally through troubleshooting, building, and consulting with my knowledge on a variety of prototyping processes and makerspace tools such as 3D printing, soldering, and laser cutting.

2022 — 2022ServiceNowProduct Design Intern

2022 — 2022

San Diego, California, United States