# Stephanie Luo

> Product Designer @ ServiceNow | Design, Creative Problem Solving

Location: New York, New York, United States
Profile: https://flows.cv/stephanieluo

Hello, my name is Stephanie Luo. I am a Computer Science student at Georgia Institute of Technology, specializing in human computer interaction and media.

## Work Experience
### Product Designer @ ServiceNow
Jan 2024 – Present
- Contributed to the end-to-end design and successful launch of Now Assist Self Service (NASS), introducing an innovative full-page chat experience with Gen AI-powered search and chat interface
- Published a comprehensive Conversational Interface Figma Library, serving as the definitive design resource for ServiceNow’s conversational products and driving substantial external adoption with over 2,000 views and 900+ uses
- Synthesized insights from usability testing and survey analysis to redesign ServiceNow Virtual Agent, increasing user satisfaction scores while aligning with business goals to enhance customer retention
- Designed AI-powered features such as discussion summaries for the Sidebar product, enhancing group collaboration for agents and significantly improving operational efficiency

### Associate Product Designer @ ServiceNow
Jan 2023 – Jan 2024

### Peer Instructor @ The Hive at Georgia Tech
Jan 2020 – Jan 2022
Help students with their projects, both academically and personally through troubleshooting, building, and consulting with my knowledge on a variety of prototyping processes and makerspace tools such as 3D printing, soldering, and laser cutting.

### Product Design Intern @ ServiceNow
Jan 2022 – Jan 2022 | San Diego, California, United States

### Computer Science Instructor @ Juni Learning
Jan 2021 – Jan 2022
Execute computer science lesson plans over Zoom for students ages 8-18 while adapting to student needs and interests.

### CS Undergraduate Teaching Assistant @ Georgia Institute of Technology
Jan 2020 – Jan 2021
Taught a weekly recitation and held office hours covering core object oriented programming concepts for the 300+ students currently taking the Introduction to Object Oriented Programming course (CS 1331)

### Student Ambassador @ Georgia Institute of Technology
Jan 2019 – Jan 2020
Educated prospective students and parents about variety of opportunities in the Ivan Allen College

### Frontend Web Developer @ Bits of Good
Jan 2020 – Jan 2021
Collaborated with backend developers to build applications for non-profit organizations advocating for social good using the MERN stack (MongoDB, Express, React, and Node.js)

### Capital One Software Engineering Summit @ Capital One
Jan 2021 – Jan 2021
Participated in a one week program with technical training in GitHub collaboration, machine learning, Android/iOS development, Arduino, AWS, and Alexa Skills (Selected out of top 10% of applicants)


## Education
### Bachelor of Science - BS in Computer Science
Georgia Institute of Technology

### High School Dual Enrollment in Mathematics - Numbers, Equations, and Proofs
Princeton University

### Lawrence High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/stephanieluo

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Source: https://flows.cv/stephanieluo
JSON Resume: https://flows.cv/stephanieluo/resume.json
Last updated: 2026-03-29