Responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. Desktop and server troubleshooting, hardware/software installation, upgrades and relocations. Will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.• Maintains workstations and the programs running on them Contributes to knowledge base of support issues and resolutions • Troubleshooting • Engages in self-directed continuous improvement and learning of various products:Investigates and follows both industry and ECI best practices and updates ECI standards : • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Strong documentation skills • Ability to absorb and retain information quickly • Ability to present ideas in user-friendly language • Highly self-motivated and directed • Sharp attention to detail • Proven analytical and problem solving abilities. • Capable of multitasking in a high pace environment, effectively and efficiently • Exceptional customer service orientation • Ability to demonstrate client sensitive. Experience working in a team-oriented, collaborative environment • Outstanding client services skills • Ability to effectively prioritize and execute tasks in a high-pressure environment Technical. Experience deploying networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls • Android/iOS/Windows Mobile/Blackberry configuration and troubleshooting. • MDM Solutions (XenMobile, Airwatch, MobileIron) • Virus and spyware removal • Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers • Experience with various desktop imaging software like Acronis or Ghost

10/2015–06/2017- Senior Systems Engineer-AFscott, LLC Bedminster, NJ

Responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. Monitor, maintain, support, and optimize all networked software and associated operating systems. Well verse in communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

• Managed a team of 5 people.

• Monitored, analyzed, and resolved systems and application issues, Scheduled technicians for onsite support to all clients if needed.

• Ran weekly status update meetings for all clients.

• Scheduled and implemented all major hardware and software upgrades.

• Worked with all vendors for support and new implementation of hardware and software.

• Completed Yearly SEC audits.

• Maintained all hardware inventory and recommended upgrades when necessary.

• Configured and managed AD, Exchange, DHCP, WSUS, Antivirus and backup servers in the corporate network.

• Kick starting the project, analyzing the business requirements, preparing the technical specification documents, estimation analysis.

• Troubleshoot network problems and conflicts. Provided subject matter expertise in project management and business process improvement

• Great understanding of clients and their system requirements.

• Resolved and maintained various Task Order databases ensuring reporting accuracy.

1/2012–10/2015-Purchasing Manager/Lead Technician-AFscott, LLC Bedminster, NJ

• Provide support for small to large business infrastructure.

• User, computer, server, mobile device management.

• Maintain everyday tasks that are required to keep business up and running.

• Provide back up of all data.

• Answer all questions and fix any problem the end user in counters.

• In charge of all hardware and software purchases for clients.