# Stephen Sunyak > Software Engineer Manager Location: Budd Lake, New Jersey, United States Profile: https://flows.cv/stephensunyak 8/2010-8/2011 - Computer Networking & Security - Anthem Institute, Parsippany, NJ Certifications: CompTIA A+ Hardware / Software • Hardware – Install RAM, hard drives, motherboards, processors, storage devices, power supplies, and I/O devices, troubleshooting and learned different form factors. • Software – Install and configure Windows XP,7, 8, 10 SLES 11, Server 2003, 2008, 2012 Exchange 2003, 2010, 2013. • Networking – Protocols, different topologies, TCP/IP, routers, switches, subnetting • Cisco / Meraki – Configure networks, RIP, EIGRP, VLANs, VTP, STP, access lists, Packet Tracer 5.0, ASA installation and configuration. • Linux – Install and configure Suse Linux Enterprise Server 11, Yast Management Utility and command-line interface, create and manage directories and files, network configurations. • Windows Server 2003, 2008, 2012 – Install and configure a Windows Server 2003 network environment, create group policy objects, create user accounts and assign permissions, DHCP, WINS, and DNS, Active Directory. • MS Exchange 2003, 2007, 2010, 2013 – Install and configure Exchange Server 2003, configure Outlook, create users, groups and contact recipients. • Advent- versed in Advent APX and Moxy applications. • Connectwise- Managed helpdesk tickets and assigned to lead techs. Tracked workflow and billable hours. • Labtech- Deployed agents, set up alert thresholds and used for remote access. • Shadow Protect- configured and deployed agents. Tested full failovers. • Bit defender / Symantec- configured and deployed agents. • Office 365- Deployed new and full migrations for all Microsoft products included with the office 356 suite. • VMware ## Work Experience ### Software Engineer Manager @ E-Risk Services Jan 2025 – Present | Rockaway, New Jersey, United States ### Senior System Specialist @ E-Risk Services Jan 2024 – Jan 2025 | Flanders, New Jersey, United States ### Senior System Engineer @ E-Risk Services Jan 2019 – Jan 2025 | Flanders, New Jersey ### Field Services Engineer @ Eze Castle Integration Jan 2017 – Jan 2019 | New York, New York Responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. Desktop and server troubleshooting, hardware/software installation, upgrades and relocations. Will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.• Maintains workstations and the programs running on them Contributes to knowledge base of support issues and resolutions • Troubleshooting • Engages in self-directed continuous improvement and learning of various products:Investigates and follows both industry and ECI best practices and updates ECI standards : • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Strong documentation skills • Ability to absorb and retain information quickly • Ability to present ideas in user-friendly language • Highly self-motivated and directed • Sharp attention to detail • Proven analytical and problem solving abilities. • Capable of multitasking in a high pace environment, effectively and efficiently • Exceptional customer service orientation • Ability to demonstrate client sensitive. Experience working in a team-oriented, collaborative environment • Outstanding client services skills • Ability to effectively prioritize and execute tasks in a high-pressure environment Technical. Experience deploying networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls • Android/iOS/Windows Mobile/Blackberry configuration and troubleshooting. • MDM Solutions (XenMobile, Airwatch, MobileIron) • Virus and spyware removal • Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers • Experience with various desktop imaging software like Acronis or Ghost ### Systems Engineer @ AFScott Jan 2012 – Jan 2017 | Bedminster NJ / Manhanttan NY 10/2015–06/2017- Senior Systems Engineer-AFscott, LLC Bedminster, NJ Responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. Monitor, maintain, support, and optimize all networked software and associated operating systems. Well verse in communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. • Managed a team of 5 people. • Monitored, analyzed, and resolved systems and application issues, Scheduled technicians for onsite support to all clients if needed. • Ran weekly status update meetings for all clients. • Scheduled and implemented all major hardware and software upgrades. • Worked with all vendors for support and new implementation of hardware and software. • Completed Yearly SEC audits. • Maintained all hardware inventory and recommended upgrades when necessary. • Configured and managed AD, Exchange, DHCP, WSUS, Antivirus and backup servers in the corporate network. • Kick starting the project, analyzing the business requirements, preparing the technical specification documents, estimation analysis. • Troubleshoot network problems and conflicts. Provided subject matter expertise in project management and business process improvement • Great understanding of clients and their system requirements. • Resolved and maintained various Task Order databases ensuring reporting accuracy. 1/2012–10/2015-Purchasing Manager/Lead Technician-AFscott, LLC Bedminster, NJ • Provide support for small to large business infrastructure. • User, computer, server, mobile device management. • Maintain everyday tasks that are required to keep business up and running. • Provide back up of all data. • Answer all questions and fix any problem the end user in counters. • In charge of all hardware and software purchases for clients. ## Education ### Anthem Institute-Parsippany ## Contact & Social - LinkedIn: https://linkedin.com/in/stephen-sunyak-12409758 --- Source: https://flows.cv/stephensunyak JSON Resume: https://flows.cv/stephensunyak/resume.json Last updated: 2026-04-05