Experience
2025 — Now
2025 — Now
Palo Alto, CA
formerly x, the moonshot factory
working on strategic conflict detection + platform work on drone traffic management
2024 — 2025
2024 — 2025
San Francisco, CA
On consumer fraud
• Contributed to software infrastructure integrating GPT-o3 and other LLMs to automate fraud-related customer service workflows, resulting in over $3M in savings on fraud-related agent costs
• Redefined criteria for fraudulent users and developed comprehensive, automated rule sets using daily ETL pipelines, by effectively implementing security controls that detect and mitigate risk
• Built LLM-driven system to label fraud case outcomes, enabling downstream model improvements that cut fraud losses by $1M annually.
• Identified fraud patterns with SQL and quashed fraud vectors promptly, preventing over $100K in weekly losses
2023 — 2023
2023 — 2023
Seattle, Washington, United States
AWS Network Engineering Team, recieved return offer
• Established infrastructure for real-time notifications to network engineers that enables prompt awareness of incorrect mappings between servers and routers in different AWS regions and facilitated necessary reconciliation measures, resulting in a significant reduction of downtime from over 20 minutes to under 5 minutes
• Created region-based dashboard metrics with querying functionality to visualize when and where incorrect mappings occur
• Analyzed global server health logs, evaluated performance metrics, and cross-referenced data to identify system health trends
2022 — 2023
2022 — 2023
• Overseeing six project teams of five to seven developers, devising project schedules for project lead developers
• Orchestrating sourcing efforts to acquire contract software development, connecting 30+ internal developers to projects
• Establishing bi-weekly targets for project leaders to attain, working with project members to ensure targets were realized
2022 — 2022
2022 — 2022
Santa Clara, California, United States
SageMaker GroundTruth+ Team, recieved return offer
• Designed an internal Python library to fully automate data processing within the SageMaker GroundTruth+
• Contributed to software infrastructure training machine learning models by creating systems to process customer batches of data efficiently
• Authored comprehensive documentation to educate engineers on the functionality and effective use of the library, ensuring seamless adoption
Education
University of California, Berkeley
Bachelor's degree
National University of Singapore