Digital Experience Design (DXD), AdviceWorks® Client Portal

Global Commercial Services (GCS) Product Design & Research

XD Accelerator team – Led design, strategy, and research efforts through rapid labs doing prototyping and moderated usability testing on B2B payment products.

B2B Design & Research team – Led the redesign of a legacy Buyer Initiated Payments (BIP) enterprise payment automation platform, using a new design system to resolve critical usability challenges and over 1,000 documented accessibility issues.

Digital Banking Services, Digital Payments and Money Movement

Successfully led UX initiatives to modernize and launch several complex applications on Schwab.com and Schwab Mobile, which included online transfers (cash and positions) and external account verification, ensuring a seamless experience across web, iOS, and Android platforms.

Digital Experience Design (DXD)

Security team – UX design lead on key products, including biometric authentication experiences, for iOS and Android platforms.

Payments team – UX design lead on key products including mobile deposit, transfers, and real-time credit payment experiences across iOS and Android platforms.

Digital UX design for the Robert Half brands including Accountemps, Robert Half Finance & Accounting, Robert Half Management Resources, OfficeTeam, Robert Half Legal, Robert Half Technology, The Creative Group and Protiviti. Successfully managed and led a team of art directors and designers to deliver cohesive, connected user experiences across branded digital channels and touchpoints. UX design project lead for multiple large-scale website redesigns, including the company’s first-ever responsive site.