# Steve Dillon > Sr. UX Designer | Gen AI/UI; Amazon Q Chat @AWS | I help teams fuel significant user growth, and save millions with smart, scalable design. Location: San Francisco Bay Area, United States Profile: https://flows.cv/stevedillon As a Senior Designer at Amazon, I design intentional and inventive experiences that empower people to achieve their goals. I simplify complexity, scale design solutions, and mentor designers, blending an MFA in Interaction Design with research and front-end expertise. I design collaboratively with cross-functional partners to leverage collective creativity and build shared ownership. My work has fueled significant user growth and saved companies millions. ## Work Experience ### Senior UX Designer @ Amazon Web Services (AWS) Jan 2022 – Present ✨ Generative UI Experiences & Amazon Q Developer in Chat Applications ✨ • Spearheaded AWS Generative UI experiences with outcomes-based design, reducing user clicks by up to 80%, aligning designs with business objectives to optimize user task efficiency. • Streamlined governance and operational efficiency by integrating AWS Organizations into AWS Chatbot, onboarding 185+ new clients like Southwest Airlines, Nintendo, and Disney within 3 months post-launch. • Standardized usability testing practices (SUS/CSAT) across a 16-member design team, improving data-driven decisions, user insights, and design iteration validation within 3 months. • Developed AI/RAG web app experiment demos that transformed knowledge base searches, enhancing team efficiency while keeping current on trends in AI-related UX practices. 📱 AWS Console Mobile App (ACMA) 📱 • Led integration of Amazon CloudWatch Custom Dashboards, enhancing the experience for 1.1M customers, expanding capabilities to iOS and Android platforms and driving adoption by 75% within 7 months. • Enhanced user adoption by 100k through strategic integration of Amazon LightSail with the AWS Console Mobile App, leveraging creative problem-solving to address key customer needs within 4 months. • Collaborated to establish the first native mobile design system for AWS, enhancing component consistency, scalability, and improving developer efficiency within 2 months. 📄 Technical Content Experience (TCX)📄 • Defined North Star vision for a content review writing platform, streamlining management of 1.5M web pages achieving annual staff time savings of approximately $3M–$12M within one year. • Optimized content workflow tooling from 31 to 9 steps, reducing review cycle time from 40 to 5 hours, enhancing efficiency for 671 users within 9 months. • Led two onsite ideation workshops partnering with 15 stakeholders to address key user challenges, identify opportunities, and shape an ideal authoring experience within 3 months. ### Product Designer @ Dictionary.com Jan 2021 – Jan 2022 | Remote | Oakland, CA • Directed a fast-paced product design strategy, while collaborating with cross-functional teams to build an innovative EDTech product driving a competitive edge for the company within 4 months. • Enhanced design system integration with Material UI, achieving 30% increase in component consistency while developing UX artifacts backed by user research that met strategic goals. ### User Experience Designer @ CentralSquare Technologies Jan 2021 – Jan 2021 | Remote | Lake Mary, Florida • Developed an AI-driven mobile app for first responders to automate incident report generation and enhance accuracy, creating groundbreaking advancement and a significant revenue stream within 2 months. • Led a cross-functional team integrating ArcGIS map functionality into the flagship Mobile Enterprise Asset Management (EAM) app, improving operational efficiency within 5 months. ### Visual Designer @ Orange County Superior Court Jan 2019 – Jan 2021 | Santa Ana, California • Led the design of multilingual way-finding maps for five Justice Centers from conceptualization to implementation of a tangible solution within 3 months, enhancing accessibility and user navigation. • Migrated five HR SharePoint websites to SharePoint Online, enhancing collaboration and resource accessibility for over 1,000 employees within 4 months. ### Visual Designer @ OnScale, an Ansys Company Jan 2019 – Jan 2019 | Remote | Redwood City, California, United States [Reason for leaving: part of RIF] • Revamped and reined the corporate website before a $10M Series A funding round, boosting brand visibility and attracting investor interest within 6 weeks. • Led UX/UI updates for the flagship SaaS product, and provided strategic creative direction across web platform, digital marketing, animation, and multimedia projects. ### Web Designer @ Saratech Jan 2018 – Jan 2019 | Mission Viejo, CA • Redesigned and optimized two corporate websites to enhance UX/UI and drive overall business impact; identified and led hosting migration to a new platform, cutting costs by ~$8,000 annually. • Led UX research, internal interviews, and usability testing to inform website improvements; integrated form submissions with Salesforce CRM to streamline lead generation within 2 weeks. ### Web Designer @ KWSM Jan 2017 – Jan 2018 | Aliso Viejo, CA • Collaborated with clients to define goals and identify pain points to deliver well-designed, user-centric websites grounded in research and validated through usability testing. • Developed 80+ SEO-optimized WordPress websites, managed hosting setup, troubleshooting, maintenance, and backup services to ensure reliable site performance. ### Web / Graphic Designer @ Harcourts Prime Properties Jan 2016 – Jan 2017 | Aliso Viejo, CA [Reason for leaving: Transitioned to Full-time, non-contact role] • Led end-to-end design initiatives for web, graphic, and marketing collateral for 60+ real estate agents, ensuring cohesive brand messaging across web, and social media channels. • Streamlined the production process for print materials, improving turnaround time and ensuring alignment with brand standards, which significantly enhanced overall marketing effectiveness. ### Digital Media Specialist @ Toshiba America Medical Systems Jan 2016 – Jan 2016 | Lake Forest, CA [Reason for leaving: Contract ended] • Led the design of interactive web content, app icons, HTML emails, web banners, GIF ads, and instructional infographics for mobile apps. • Managed iOS updates and device distribution for Toshiba product mobile apps using Xcode, ensuring consistent branding and user experience across all platforms. ## Education ### Master of Fine Arts - MFA in Interaction & UI/UX Design Academy of Art University ### Bachelor of Arts - BA in Fine and Studio Arts University of New Hampshire ### Student Exchange Program in Fine and Studio Arts University of Guam ### Front-End Web Developer Program in Web Development Bloc ### UX/UI Design Certificate UC Irvine ## Contact & Social - LinkedIn: https://linkedin.com/in/stevedillon1 - Portfolio: https://stevedillondesigns.com --- Source: https://flows.cv/stevedillon JSON Resume: https://flows.cv/stevedillon/resume.json Last updated: 2026-03-25