• Time investing in personal and professional development following company organizational restructuring

• Provided support and guidance to UX professionals through a specialized coaching platform attended by 30+.

• Researched advancements in AI and its impacts on the UX / Product Design industry through thought-leader forums, and hands-on experimentation with AI platforms as pathways towards growth and expertise.

Lead designer on customer-facing work focused on the marketing & acquisition platform team focused on next-gen credit card product shopping experience.

• Drove a 30% uplift in account openings and improved engagement, leading innovative, end-to-end design.

• Improved overall speed-to-ship time by 40%, as critical change agent within design-product-engineering partnership to create best-in-practice framework for future project life cycles.

• Mentored junior designers and strengthened alignment across design, product, and tech through workshops and design reviews to identify customer problems, prioritize goals, and plan strategy.

Primary user experience designer on native mobile payment features for shipped customer-facing task flows.

• Results of my work significantly contributed to reduced app abandonment by 78%, boosted app adoption by 6% YoY, and received industry recognition for championing user-centered design.

• Designed a 0->1 business customer experience focused on first-phased MVP including onboarding experience, multi-user account authorization, and document exchange features

UX/UI, visual designer partnered within dedicated teams of content strategists and interaction designers creating digital customer experiences.

• Improved customer engagement by up to 18–35% delivering designs for an elevated customer experience for mobile and desktop card rewards platform.

• Accelerated design workflows by 20%, enabling faster, higher quality releases of customer-centered banking solutions.

• Served as brand and accessibility advocate, ensuring consistent visual identity across digital experiences.