# Steve Domingo > Senior User Experience (UX/UI) & Product Designer | Champion for Inclusive Customer Experiences | AI Evangelist | Life-long Learner Location: Oakland, California, United States Profile: https://flows.cv/stevedomingo User Experience and Product Designer with 14 years of experience in UX, with an emphasis in visual and interaction design. I specialize in customer-obsessed problem solving using a design-led/data-driven approach, applying design thinking methodologies. I have a proven track record of strong collaborative partnerships with my design, product, and technology teams towards delivering thoughtful solutions that create meaningful customer experiences while driving impact towards business success. ## Work Experience ### Senior User Experience (UX) Designer | Seeking New Opportunities @ Actively seeking a full-time or contract position Jan 2024 – Present | Oakland, Ca • Time investing in personal and professional development following company organizational restructuring • Provided support and guidance to UX professionals through a specialized coaching platform attended by 30+. • Researched advancements in AI and its impacts on the UX / Product Design industry through thought-leader forums, and hands-on experimentation with AI platforms as pathways towards growth and expertise. ### Lead User Experience (UX) / Product Designer @ JPMorgan Chase & Co. Jan 2022 – Jan 2024 | San Francisco, California Lead designer on customer-facing work focused on the marketing & acquisition platform team focused on next-gen credit card product shopping experience. •   Drove a 30% uplift in account openings and improved engagement, leading innovative, end-to-end design. •   Improved overall speed-to-ship time by 40%, as critical change agent within design-product-engineering partnership to create best-in-practice framework for future project life cycles. •   Mentored junior designers and strengthened alignment across design, product, and tech through workshops and design reviews to identify customer problems, prioritize goals, and plan strategy. ### Senior User Experience (UX) Designer @ JPMorgan Chase & Co. Jan 2016 – Jan 2022 | San Francisco, California Primary user experience designer on native mobile payment features for shipped customer-facing task flows. • Results of my work significantly contributed to reduced app abandonment by 78%, boosted app adoption by 6% YoY, and received industry recognition for championing user-centered design. • Designed a 0->1 business customer experience focused on first-phased MVP including onboarding experience, multi-user account authorization, and document exchange features ### Senior Visual, UX/UI Designer, Customer Experience (CX) @ Wells Fargo Jan 2014 – Jan 2016 | San Francisco, Ca UX/UI, visual designer partnered within dedicated teams of content strategists and interaction designers creating digital customer experiences. • Improved customer engagement by up to 18–35% delivering designs for an elevated customer experience for mobile and desktop card rewards platform. • Accelerated design workflows by 20%, enabling faster, higher quality releases of customer-centered banking solutions. • Served as brand and accessibility advocate, ensuring consistent visual identity across digital experiences. ### Art Director @ IDEO Jan 2014 – Jan 2014 | Palo Alto, Ca ### Senior Visual, UX/UI Designer @ Rubicon Project Jan 2013 – Jan 2014 | San Francisco, Ca Primary visual designer on Product team, developing the visual language and UI design for its innovative products built for the online advertising space. Key designer on the proprietary platform designed for the automation of real-time bidding negotiations. Performed in a "start-up" atmosphere with product managers, UX and development engineers throughout journey of project — from wireframe reviews to high-fidelity use case storyboarding to reviewing the build along side development team. Iterative and nimble, day-to-day focus included discussion and execution in context of design such as information hierarchy, navigation, HTML and CSS performance optimization, user experience, color, iconography, typography, layout and versioning.  (Samples available in-person only). Advisor on marketing collateral and copywriting around tone and messaging strategy involved in software content planning. Responsible for aggregating and designing company's User Interface Guidelines and Standards document, addressing spectrum of digital assets, specifications and usage as part of initiative to unify fleet of products. ### Freelance Art Director / Visual Designer @ Independant Design Consultant Jan 2011 – Jan 2014 Clients: Nimbus Apps | Topicmarks (Tagged) | Green-Ripple | L’Bel Provided art direction and design services on multiple client projects. Visual, UI design, IA for start-up websites, investor presentations, marketing initiatives resulting in elevated brand, product story, fund-securing success, increased sales and user engagement. ### Visual Designer @ TechTarget Jan 2010 – Jan 2014 Ongoing contract with this technology media publishing firm, designing product partnership information collateral for its custom integrations group. ### UX/UI Designer @ Glassdoor Jan 2013 – Jan 2013 | Sausalito, CA • Drove 14% increase in site traffic, successfully co-branding digital marketing campaigns on CNN Money.com. • Elevated content design and UX of key user touch points, including Facebook OTP integration. ### Senior Mobile UX/UI Designer @ RingCentral, Inc Jan 2011 – Jan 2012 | San Mateo, Ca Key designer working on innovative UI transformation of the company’s flagship mobile VoIP product, elevating the overall user experience across Android, iOS (iPhone and iPad), tablet, and desktop platforms. By aligning the interface more closely with brand standards and mobile design best practices, I modernized the visual system, strengthened product-market alignment while enhancing the end-to-end customer journey with improved usability, navigation, and feature discoverability. • Designed and shipped core features including SMS, voice messaging, dial-out and call history, mobile fax and customer-facing sales funnel flows in partnership with AT&T’s business phone segment. • Responsible for desktop softphone UI design modernization. Collaborating closely with product and engineering, I helped drive high-quality implementation and deliver a more intuitive, modern communication platform that supported both business growth and customer satisfaction. ### Visual/Interaction Designer @ IDEO Jan 2011 – Jan 2011 | Palo Alto, Ca ## Education ### Concentrated Study in Graphic Design in Studio Fine Art, Illustration, Painting, Sculpture, Digital Image Editing Academy of Art University ### B.S. Applied Art & Design in Graphic design, Advertising Design, Photography, Illustration, Studio fine art California Polytechnic State University-San Luis Obispo ### Bachelor of Science California Polytechnic State University-San Luis Obispo ## Contact & Social - LinkedIn: https://linkedin.com/in/scdomingo - Portfolio: http://www.stevedomingodesign.com --- Source: https://flows.cv/stevedomingo JSON Resume: https://flows.cv/stevedomingo/resume.json Last updated: 2026-04-13