• Led UI design for HubSpot.com’s global redesign and Breeze product launch, creating intuitive, user-centered interfaces that increased engagement.

• Developed a scalable design system of reusable components, patterns, and guidelines, streamlining design-to-development handoffs and ensuring brand consistency.

• Optimized landing pages for conversions by analyzing user behavior and redesigning layouts, content, and structure.

• Designed and refined high-quality UI components meeting accessibility standards and supporting responsive layouts.

• Design visually compelling mobile and web solutions that effectively communicate product function and brand identity, including the production of screen layouts, color palettes, typography and UI elements.

• Clearly communicate conceptual ideas, detailed design, and design rationale, both verbally and visually.

• Designed 20+ reusable UI components for Cisco SaaS platforms with accessibility, responsiveness, and global usability in mind.

• Led weekly Design Lab clinics to maintain consistency and adherence to design standards across teams.

• Collaborated with engineers and PMs on complex user problems from sketches to high-fidelity prototypes.

• Mentored junior designers and served as a key bridge between design and product teams.

• Managed a high-performing team of Order Management specialists, ensuring timely booking and alignment with company goals.

• Partnered with VP of Finance to support bookings projections and company strategy.

Oversee 24/7 operations by managing daily activities of 7 support staff as well as offshore teams in China. Drive high customer satisfaction rates through team leadership and training initiatives, fostering personal growth to ensure department and company goals are met. Analyze performance metrics to produce quarterly reports for upper management review. Collaborate with Auditors to validate accuracy of orders booked-to-revenue allowing the department to meet quarterly and yearly revenue goals. Drive pre-sales operations by cultivating strong client relations and issuing customized quotes. Direct channel partner sales programs and align activities across entire sales cycle.

• Work cross-functionally with Sr. Director of Service Sales and Renewal Sales Manager once a week, Month-End, Quarter End, and Year End to go over daily forecasts, KPIs, goals, and expectations

• Increase team productivity by coaching and mentoring staff to foster company and personal growth

• Oversee a book of business consisting mainly of corporate customers