Cloud Console Onboarding

Spearheaded the GCP Adoption Service initiative, driving a projected increase in Cloud Onboarding rates by over 30%.

Streamlined GCP Logging, reducing onboarding steps from 20+ to 3, resulting in a remarkable 33% surge in adoption.

Revamped billing, resource hierarchy, and organization policy onboarding, automating best-practices workflows and significantly reducing time to achieve meaningful GCP utilization.

Collaborated closely with UX/PM teams to create a more user-friendly and efficient onboarding experience

Maintained an outstanding 99.8% product availability by managing on-call responsibilities, including monitoring, rollout/rollback strategies, and swift resolution of production issues.

Cloud Console Infrastructure

Led the migration of Cloud Resource Manager's monolithic server to a distributed system of microservices, greatly enhancing system reliability and developer productivity.

Designed and implemented an innovative Outage Tracking service that visualizes GCP service outages, empowering cloud customers with real-time insights into service health.

Pioneered the creation and implementation of the Cloud Global Error handling service, enabling feature teams within the Cloud Console to present precisely tailored and actionable error messages for common scenarios

Developed code for automated scripts, packages, and procedures in Oracle PL/SQL for IMR loading processes

Created over 200 test cases for Utilization Review, IMR, and Doctor’s First Report systems to test for code consistency

Architected backend system design for Independent Medical Review (IMR) process to load >10,000 records of client data daily into Oracle database in accordance with business requirements

Created user guide for Utilization Review per Senate Bill 1160, an Electronic Data Interchange (EDI) process between claims administrators and the state of California, to educate and guide state employees and trading partners on how to use and implement the EDI process

Trained non-technical individuals for testing on the end-to-end process of EDI using example files, creating personalized guides, and following up on questions to facilitate and expedite their understanding and testing process

Documented and created multiple test scripts for all business rules and structural validations of the EDI system for quality assurance to cover all possible scenarios

Transferred and executed scripts and files on Linux and Unix servers using Unix shells, Putty, and SFTP applications

Provided professional technical support to staff in resolving OS issues, server connection credentials, and hardware problems including replacing hard drives, RAM, and other computer parts

Routinely maintained classroom machines and updated software to ensure an up-to-date and high quality environment for staff and students

Trained new hires through guidance during user interactions to foster a safe, positive learning environment

Created a database of solutions of frequently asked questions for coworkers to educate users across campus for better support