# Steven Ott

> Software Engineer at RapidSOS

Location: New York, New York, United States
Profile: https://flows.cv/stevenott

Hi there, I’m Steven. I have a background in troubleshooting, software engineering, and integration support. Using my interpersonal skills, I build rapport for companies externally and internally, and thrive to be a resource in a variety of situations. Using my technical skills I want to build the relationship between Engineer and Success teams.

Technical Skills:
HTML | CSS | JS | Node.js | React | Bootstrap | Material UI | Active-Storage | S3 | Postgres | MongoDB - Mongoose | Ruby on Rails | Express |  C++ | SQL | JQuery | Heroku | Netlify | Photoshop | Salesforce | Zendesk | JQL-Jira | Intercom

## Work Experience
### Software Engineer @ RapidSOS
Jan 2025 – Present

### Implementation Engineer II @ RapidSOS
Jan 2022 – Jan 2025

### Implementation Engineer @ RapidSOS
Jan 2021 – Jan 2022

### Support Engineer @ RapidSOS
Jan 2020 – Jan 2021

### Support Specialist @ Envoy
Jan 2019 – Jan 2020 | Greater New York City Area

### Integration Support Specialist @ Zocdoc
Jan 2019 – Jan 2019 | New York, New York
•Mediate and maintain queues to meet company OKR’s.
•QA associate tickets and provide feedback.				                                                        
•Create SQL queries to enhance troubleshooting for provider configurations.

### Integration Support Associate @ Zocdoc
Jan 2017 – Jan 2019 | New York, New York
•Troubleshoot and resolve Synchronization issues with local and enterprise clients.	 
•Provide phone and email tier 2 technical support on a timely manner.		 
•Work with engineers to escalate bugs, product feedback, and status of syncs.

### Technical Specialist @ Apple
Jan 2016 – Jan 2017 | Grand Central Station, New York
(IOS Certified Specialist)
Responsibilities include but are not limited to:
--Troubleshooting and assisting customers with their iOS devices
--Maintaining an organized and timed environment
--Providing excellent customer service experience

### Resident Assistant @ COCM
Jan 2015 – Jan 2016 | Flushing, New York
Resident Assistant of Queens College: The Summit.

Responsibilities include but are not limited to:
--Maintaining a secure and enjoyable environment
--Conflict mediation 
--Organizing, budgeting and running programs and events
--Enforcing policies and regulations

### Courtesy Desk Assistant @ COCM
Jan 2014 – Jan 2016 | Flushing, New York
Courtesy Desk Assistant of Queens College: The Summit Residence Hall.

Responsibilities include but are not limited to:
--Maintaining a positive, welcoming and safe environment in the lobby of the Summit
--Logging IDs, equipment and materials
--Investigating on certain issues with the Camera Security System

### On-Site Representative @ Airwave Networks
Jan 2015 – Jan 2015 | Flushing, New York
Technical representative for Airwave Networks at The Summit at Queens College residence hall.

Responsibilities include but are not limited to:
--Assisting residents and staff with troubleshooting wireless concerns & issues
--Installing hardware for the residence hall wireless infrastructure, including wireless access points
--On-site support for daily operations consultations with residents and staff


## Education
### Full Stack Software Engineering
General Assembly

### Bachelor of Science (B.S.) in Computer Science
Queens College


## Contact & Social
- LinkedIn: https://linkedin.com/in/stevenkarlott
- Website: https://stevenkott.com/

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Source: https://flows.cv/stevenott
JSON Resume: https://flows.cv/stevenott/resume.json
Last updated: 2026-04-05