# Steven Samera > Supply Chain @ Tesla Location: San Francisco Bay Area, United States Profile: https://flows.cv/stevensamera I am a highly knowledgable, committed, and confident professional seeking to make a positive addition within an organization’s work culture. Being comfortable in a fast pace work environment with numerous task given, I keep my focus, prioritize, and organize my workload to ensure I get complete everything accurately and on time. Always eager for new opportunities and challenges where I can showcase my adaptive ability and creative mindset to always ensure valuable outcome. ## Work Experience ### Logistics Coordinator @ Tesla Jan 2023 – Present | Fremont, California, United States ### Logistics Import & Export Agent @ Swissport Jan 2017 – Jan 2023 • Facilitate and coordinate air import and export operations, ensuring compliance with relevant regulations and guidelines. • Prepare and process necessary documentation, such as airway bills, commercial invoices, and customs clearance documents. • Communicate and collaborate with various stakeholders, including clients, carriers, customs authorities, and other logistics partners, to ensure smooth cargo movement. • Arrange and monitor shipments from origin to destination, tracking and updating relevant parties on the status and progress of shipments. • Coordinate with airlines and ground handling agents to ensure timely pickup and delivery of cargo. • Identify and resolve any issues or delays in the transportation process, taking proactive measures to minimize disruptions. • Stay updated on changes in import/export regulations, trade agreements, and industry best practices, and ensure compliance in all operations. • Monitor and manage inventory levels, conducting regular stock checks and reconciliations. • Prepare and analyze reports on key performance indicators, including shipment volumes, transit times, and delivery accuracy. ### User Experience Designer @ Elevate Healing IV Hydration Jan 2023 – Jan 2023 | South San Francisco, California, United States • Conducted user research and usability testing via Zoom to gather insight on user behavior and needs • Created wireframes and prototypes to visualize and test design solutions • Collaborated directly with stakeholders to better understand business goals • Developed user flows and user personas to define target audiences and design goals • Designed a mobile interface to help enhance accessibility and functionality for their users. • Continuously refined designs based on user feedback to optimize a better user experience. ### Technical Support Specialist @ CLEAR (clearme.com) Jan 2014 – Jan 2017 | San Francisco, California • Utilizing Zendesk by prioritizing and managing ticket queues and maintaining a healthy average ticket age, while providing proactive updates on ticket progress to Customers and Management. •Effectively assist customers and colleagues with tier 1 issues such as hardware and software troubleshooting and created new user login’s for new colleagues. •Provided back-up tech support to analyze existing errors and manage escalations to respective IT groups •Facilitated triage on all system issues. Managed issue reporting and escalation process to include logs for effective troubleshooting •Work with Technical Manager from HQ in New York regarding any nationwide software updates or needed maintenance. •Effectively Communicated with users through phone call or email. •Monitor and replace hardware parts when needed •Test and set up new hardware devices •Participated in weekly meetings regarding reoccurring system issues and what can improve. ### Sales Associate @ Sears Holdings Corporation Jan 2010 – Jan 2012 | San Bruno, California •Assisted customers with promotional deals and product details. •Reported customer issues to upper management regarding issues out of our control. •Kept a professional appearance and provided knowledgeable solutions for customer concerns. •Successfully reached monthly sales quotas and positive customer feed backs •Logged in potential leads that may have interest in future purchases. ## Education ### High School Diploma in General Studies Jefferson High School ### Architecture City College of San Francisco ### Emergency Medical Technology/Technician (EMT Paramedic) Skyline College ## Contact & Social - LinkedIn: https://linkedin.com/in/steven-samera-9b589b192 --- Source: https://flows.cv/stevensamera JSON Resume: https://flows.cv/stevensamera/resume.json Last updated: 2026-04-13