# Steven Steiner > Career Coach for Designers | Principal UX Architect l Storyteller | Helping Designers get what they want next, now Location: San Francisco, California, United States Profile: https://flows.cv/stevensteiner Designer by trade. Coach at heart. I'm a UX Architect turned Career Coach for Designers who helps designers confidently navigate what they want next, now. Examples include: ↳ I help new Designers land their first design role ↳ I help current Designers advance their careers toward leadership ↳ I help career Transitioners reframe their past for new design responsibilities. My 15+ years as an instructor and coach also include 10+ years as an award-winning Designer on both in-house and agency teams of all sizes at companies, communities, and organizations internationally. As a Designer and Manager… I launch products that meet customer, business, and technology needs for small local companies to some of the world's largest brands. Some clients include: AARP, Dell, Gatorade, Honeywell, Kellogg, PlayStation, Wells Fargo, and UPS. As an Educator and Leader… I help designers achieve their individual career goals at organizations and conferences across North America. Places I've taught, spoken, or coached at include: UXPA International Conference, University of Washington, University of Richmond, UC Berkeley Extension, and General Assembly. As a Career Coach for Designers… I combine design thinking with career strategy to give Designers the experience, support, and structure to grow with intention. I specialize in helping UX, UI, and Product Designers: ✅ Clarify their next move with a path to get there ✅ Craft their story across their resume, LinkedIn, and portfolio ✅ Network, interview, and negotiate offers with storytelling and strategy ✅ Get what they want next to align with their strengths, values, and goals Whether you’re feeling stuck, ready for a pivot, or eyeing a leadership role, I will meet you where you are now and help you get where you want to go. 🗓️ Book your FREE consult to start, now. 📥 DM me to explore how we can help you! ## Work Experience ### Career Coach @ Career Coach for Designers Jan 2018 – Present I help Designers get what they want next, now. My approach meets Designers where they are at to help them get where they want to go. As a Designer by trade, our methods are rooted in Design Thinking and industry-leading design principles. Designers who work with me gain: ✅ Clarity on what they want next and actionable steps to get it ✅ Confidence in themselves, their expertise, and their story ✅ Practical strategies to attract the right opportunities ✅ Ability to showcase their skills, impact, and value ✅ Roles and resonsibilites that fullfill them Our results make companies want to pay Designers top dollar. Designers I help are at companies you know and probably some you don't. Companies include: Apple, Google, Notion, Lyft, Meta, Salesforce, Kroger, Warner Media, Microsoft, and Wells Fargo Ready to transform your designer career? 🗓️ Schedule a free consult and let's uncover the next step in your career journey, now. ### Principal User Experience Architect @ Kroger Jan 2021 – Present • Curate, define, and strategize design-related epics and features with 3 Product Designers, 5 Product Managers, 2 Dev. Managers, and 3 Agile Scrum teams to align on priorities and delivery that increases value for business partners • Plan, execute, and facilitate a live learning series that educates and empowers ~15 fellow Product Designers via at least 1x 60-minute session per month that is based on topics request by the community to help improve their craf ### User Experience Coach @ Clicked Jan 2021 – Jan 2022 Created and ran monthly interactive small group sessions to learn and practice UX foundational skills ### AVP, Principal Product Designer @ Wells Fargo Jan 2021 – Jan 2021 | San Francisco Bay Area ### Practice Lead - Product Design @ Wells Fargo Jan 2020 – Jan 2021 • Passionately grow, mentor, and empower Product Designer's to improve how they deliver • Prepare and facilitate interactive sessions every 2 weeks for ~50 designers to nurture a community ### AVP, Interim Design Director @ Wells Fargo Jan 2020 – Jan 2021 | San Francisco Bay Area • Responsible for capacity, quality, and execution executed by 9 Product Designers and 3 Content Strategists across 5 primary Small Business banking product categories to improve our customer’s shop, apply, and setup experience •Gather, align, and define design-related epics and features in partnership with primary project partners to enable accurate estimation and timelines of creating design artifacts that meet customer, business, and technology needs ### AVP, Product Design Lead @ Wells Fargo Jan 2020 – Jan 2020 | San Francisco Bay Area ### Product Design Lead @ Wells Fargo Jan 2020 – Jan 2020 | San Francisco Bay Area • Manage, document, and communicate digital design system standards for a consistent brand experience across all 13 different product categories with online applications for new and existing customers opening new accounts online • Collaborate with 50+ project partners to build, document, implement, and support processes that are adopted and scale as best practices, which include design patterns, accessibility compliance approvals, and scrum efficiencies • Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities ### Senior Interaction Designer @ Wells Fargo Jan 2018 – Jan 2020 | San Francisco Bay Area • Leader on a scrum, which results in a strong and trusted partnership with all team members - product owner, business analyst, back-end developer, front-end developer, QA, and the scrum master. • Justify the value of testing new ideas by earning credibility and trust from our Experience Design department and business partners by presenting data-informed decisions that support user-centric designs • Coach and provide documented processes for junior product designers and front-end developers that allows them to effectively manage their deliverables in the product lifecycle, resulting in more delivering higher quality work with more confidence • Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities ### User Experience Design Instructor @ General Assembly Jan 2017 – Jan 2020 | San Francisco Bay Area • Create and lead a free 2hr Intro to UX Design session twice a month for 15-45 new participants each time who either understand the basics or just heard the terms and want to explore the topic with a goal to enroll as a paying student. •. Write and teach a full-day immersive UX Design Bootcamp that teaches the fundamental design process through 5 primary design activities, which build on each other and allow students to walk away with an actual mobile prototype ### UX / UI Instructor @ UC Berkeley Extension Jan 2018 – Jan 2018 | San Francisco Bay Area • Taught an engaging 24-week part-time UX/UI Certification Course with 3 TAs that graduated all 28 students with the skills and confidence to join the ranks of industry-shaping creative professionals. • Lead instruction of curriculum covering User-Centric Design Research, Wireframe and Visual Prototyping, User Interface Development, and Web Development. • The part-time 24-week course schedule included classes held 2 weekday evenings and Saturday mornings equalling 14hrs of in-class instruction and activity time each week. ### Senior User Experience Designer @ JPMorgan Chase & Co. Jan 2017 – Jan 2018 | San Francisco Bay Area • Expanded online business banking features by creating an interactive prototype for a new account opening experience • Established a standard shared storage and file name structure that supports plans for expanding team headcount ### User Experience Lead @ ICF Olson Jan 2016 – Jan 2017 | San Francisco Bay Area RESPONSIBILITIES • Gathered and translated business requirements and brand characteristics for MGMA, UPS, and Freddie Mac into smart, effective, and elegant user experiences through user scenarios, interaction flows, wireframes, and prototypes • Conducted multiple primary and secondary research techniques and methodologies including interviews, workshops, persona building, and customer journey maps with Zebra Technologies and Freddie Mac to drive experience strategy • Continuously required to facilitate, present, communicate, and collaborate with external and internal teams • Created project scopes, budget estimates, and sales presentations as the UX lead for new business pursuits to net new or current clients like CINTAS, PlayStation, and UPS • Instrumental in establishing unified project artifact templates to standardize delivery across the agency • Promoted collaborative work environment across multiple cross-functional domestic and international teams CLIENTS AARP, Aramark, Bank of America Merchant Services, BB&T, California State Lottery, First Data, Freddie Mac, Johnson Controls Inc., McDonald's, MGMA, TEKLYNX, Unitedhealth Group, and UPS ### User Experience Manager @ ICF Interactive Jan 2015 – Jan 2016 | Richmond, Virginia Area • Consult with over 50 partners across diverse industries including banking, medical, military, retail, and technology • Ran a handful of topic/trainings during regular UX team meetings • Continued responsibilities outlined below for Sr. UX Architect position SENIOR USER EXPERIENCE ARCHITECT | November 2013 - March 2015 • Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on. • Apply solid user experience and usability principles while looking for opportunities to innovate against best practices • Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones • Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX Architect CLIENTS AARP, Adient, Amway, Baltimore Gas & Electric, BB&T, Carmax, Chik-fil-A, Federal Reserve Bank of Chicago, Freddie Mac, Intel, Johnson Controls Inc., Medical Group Management Association, Sony PlayStation, Virginia Tourism Corporation, UPS, and Zebra Technologies ### Senior User Experience Architect @ ICF Interactive Jan 2013 – Jan 2015 | Richmond, Virginia Area • Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on. • Apply solid user experience and usability principles while looking for opportunities to innovate against best practices • Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones • Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX Architect ### Senior User Experience Architect @ Capital One Jan 2013 – Jan 2013 | Richmond, Virginia Area • Collaborated with key stakeholders across all lines-of-business to improve enterprise wide findability ### User Experience Architect @ VML Jan 2011 – Jan 2013 | Kansas City, Missouri Area RESPONSIBILITIES • Communicate content organization and visual hierarchy to Honeywell, Kellogg’s, Western Union and more with user-flows, site maps, and wireframes to expanding their digital footprint with new experiences • Used interactive wireframes (demonstrating a more complete user experience than traditional, static wires) to advance wireframe creation and presentation methodology across a team of 15+ user experience professionals CLIENTS Avaya, Colgate, ConocoPhillips, Dell, Dignity Memorial, Gatorade, Honeywell, HughesNet, JDRF, Kashi, Kellogg's, Navistar, Quest Diagnostics, SAP, Toms of Maine, US Bank, Welch Allyn, and Western Union ### Display Advertising Campaign Manager @ Hearst Digital Marketing Services Jan 2010 – Jan 2011 | Greater Seattle Area RESPONSIBILITIES • Developed and implemented a standard campaign performance report process to support 25+ Account Executives. The process was created after reviewing marketing material and discussing expectations with Account Executives to make sure the reports touch on the right analytics. • Managed 100s of digital marketing CPC and CPM campaigns across multiple platforms including SeattlePI.com, Yahoo! Ad Network, Facebook, Email, and SEM to ensure appropriate delivery to maximize ROI for clients CLIENTS Alaska Airlines, Amtrak, Broadway Across America, Coldwell Banker, Delta Dental, Goodwill, Intel, LiveNation, McDonald's, Seattle Mariners, Seattle Seahawks, Seattle Sounders FC, Tullys, UC Berkely, Wells Fargo, and Whole Foods ### Sales/ Marketing Intern @ Clear Channel Radio Jan 2010 – Jan 2010 | Greater Seattle Area Actively pursued a complete understanding of the different parts of the radio industry through interviews with employees and hands on experience performing different tasks like prospecting and recaps. ### User Experience Designer | Product Manager | Web Developer @ YourSports Network Jan 2009 – Jan 2010 | Greater Seattle Area • Owned and completed research, design, and development of migrating YourSports Network from a third party website provider with limited functionally to a shared hosting server with a completely customized WordPress template in this fast-paced start-up environment. • Built and maintained the YourSports Network online experience. The main process started with brainstorming to develop a vision. The developed vision continued with creative designs to get a realistic perspective. Following design approval, development would occur in WordPress. Maintenance was constant in a fast-pass start-up environment. • Implemented and managed Google Analytics for effectiveness & optimize frequently to improve content available. ### Inside Sales Associate @ Efinancial Jan 2009 – Jan 2009 | Greater Seattle Area • Contacted 300 leads per 4-8 hour shift about Life Insurance to create clients for Account Executives • Recognized as top associated with a consistent 12-18% lead to client ratio throughout internship ### Lead Campus Representative @ Uloop Jan 2007 – Jan 2008 | Greater Seattle Area • Consistently ranked #1 college nationwide in memberships by achieving 250-400 new member registrations per week • Conducted weekly campus-wide marketing promotions targeted at University of Washington students, which included classroom announcements, hanging posters and distributing fliers ## Education ### Bachelor of Science - BS in Informatics (Human-Computer Interaction) University of Washington Information School ## Contact & Social - LinkedIn: https://linkedin.com/in/stevensteiner - Portfolio: http://stevensteiner.com - Portfolio: https://careercoachfordesigners.com --- Source: https://flows.cv/stevensteiner JSON Resume: https://flows.cv/stevensteiner/resume.json Last updated: 2026-04-13