• GrubMarket is a food ERP platform connecting farmers, producers, and suppliers with buyers where I led the 0-to-1 development of multi-warehouse and catch weight features. I defined the product vision and delivered a robust inventory management solution for distributed customers while collaborating with cross-functional teams including Engineering, Design, Sales, and Customer Success.

• Worked on developing multi-warehouse and catch weight features that enhanced inventory management for distributed customers,

• Drove a 20% increase in sales leads while securing the retention of 3 major strategic customers by aligning innovative product features with market needs.

• Collaborated across Sales, Engineering, and Customer Success teams in multiple departments to ensure seamless go-lives during simultaneous legacy and new system migrations.

• Implemented real-time feedback loops and iterative rollouts that reduced implementation risk by 50% and improved customer satisfaction (NPS) by 30%.

• Led the overhaul of the staging environment for 100+ microservices across 30+ teams, increasing deployment frequency by 35%, reducing lead times by 25%, and cutting customer-facing incidents by 40%.

• Mobilized a 20% capacity commitment from teams through a data-driven business case that positioned internal tools as a core innovation enabler.

• Piloted ephemeral developer environments to achieve a 5x reduction in setup times, later transitioning to a persistent, mock-data solution to improve workflow consistency.

• Developed a framework leveraging DORA metrics to measure development and maintenance overhead, enabling teams to prioritize work effectively and estimate impact. This framework supported infrastructure migrations (Kops → AWS EKS, custom secrets management → HashiCorp Vault, CloudKarafka → Confluent (Kafka)) that improved maintenance rates and reduced operational overhead.

• Optimized monitoring and alerting by negotiating PagerDuty contracts and piloting OpsGenie, securing more favorable pricing for our DataDog-based monitoring setup.

• Directed quarterly planning and vision casting for 8 teams (SRE, Infra, DBRE, Core Services, API Platform, UI Platform, Developer Productivity, Quality Productivity) by collaborating with engineering managers, directors, VPs, and our SVP to execute a predictable annual roadmap.

• Directed the migration from a legacy Angular-based design system to a modern React-based platform, reducing custom-built components by 85% and improving change lead times by 30% through a phased, low-risk rollout.

• Designed and implemented a governance framework across 8 front-end teams that enhanced design consistency and scalability by 30%.

• Developed a live component playground and comprehensive Storybook documentation, increasing developer adoption by 80% and strengthening collaboration between design and engineering.

• Crafted and refined high-quality design system components focused on usability, accessibility, and scalability to ensure a consistent user experience across the entire product suite.

• Acted as the primary product steward for the design system, shepherding its adoption organization-wide and managing customer expectations through proactive communication and tailored implementation support.

• Redesigned the main customer-facing dashboard for 3 key user personas, boosting user engagement by 25% and increasing customer satisfaction ratings by 20%.

• Led ideation and rapid prototyping sessions with UX research and engineering teams to streamline design iteration cycles and accelerate time-to-market.