[On-site Representative for a leading Telecom provider client, Cologne, Germany]
•Single-handedly owned operations for a complex CRM application.
•Worked directly with clients at Germany and handled transfer of application ownership.
•Collaborated with different stakeholders and delivered the requirements in a fast paced agile environment
•Gathered business requirements, identified process gaps, proposed improvements, triaged and troubleshooted issues, identified performance bottlenecks, created and executed test cases.
•Scripted SQL queries and built dashboards for analyzing data and provided insights for data driven decisions.
•Migration of Git, continuous integration builds and release.
•Helped in maintaining Rest API framework and automation suite throughout SDLC.
•Imported data from multiple sources in different formats and generated reports.
•Provided feedback to infrastructure team to increase test coverage and reduce troubleshooting time.
•Created technical documents for knowledge base