Sue’s focus is on digital design and UX for consumer facing products and websites. From start-ups to global brands, her deep understanding of consumer markets is ideal for companies looking for ways to engage their customers.

2020 — NowT-MobileSr. UX Designer TFB / Account Hub & marketing website

2020 — Now

Providing UX design solutions for the T-Mobile for Business (TFB) Account Hub platform with design thinking to improve the business customer’s digital experience.

Works closely with Product and Business teams to manage and improve the UX design processes

Uses data and user testing to inform UX solutions

Creates interactive prototypes and design files

Redesign and migration of marketing website to AEM

Design QA for adherence to TFB style guide

Deep cross functional knowledge of eComm with other TFB teams

Staying flexible to the changing org structures post merger with Sprint

2019 — NowT-MobileCreative Director/UX Design lead

2019 — Now

Enterprise payments team

Bringing design thinking to improve the customer checkout experience. By creating interactive prototypes and demos, the T-Mobile Payments team has been able to achieve better stakeholder buy in and secure funding for new tools and projects.

Dedicated to improving and adhering to a best practices workflow between design and development teams.

Internal creative direction for web properties and digital payment experiences

Art direct offshore teams

Use data to help drive creative solutions

Provide end to end design and development services

Work with the product teams to improve and adhere to brand styleguides and product UI

2015 — 2019MicrosoftCreative Director, UX

2015 — 2019

HCL Technologies

HCL Technologies brings UX and engineering services expertise under one roof to solve complex business problems. Leveraging an extensive global offshore infrastructure I provide design direction and UX expertise to Microsoft business units within the Digital Marketing and Retail groups.

Internal creative direction for Microsoft web properties and digital marketing being developed through HCL

Work with external agencies to bridge the gap between backend engineering and the front end design processes

Work with offshore teams

Use data to help drive creative solutions

Provide end to end design and development services for Microsoft customers

Work with the product teams to improve and adhere to Microsoft graphic standards and product UI

Integrate new creative processes into the HCL America landscape

Define visual solutions to email marketing and sales collateral

2014 — 2015Bluetooth SIGVisual Design Lead / Art Director

2014 — 2015

Bluetooth technology is a wireless communications technology intended to replace the cables connecting many different types of devices. Bluetooth is the ubiquitous technology used in billions of devices worldwide creating The Internet of Things (IoT)

Providing visual design for Bluetooth online marketing and brand collateral

Creating brand standards and style guide for elevating the Bluetooth brand

Generating engaging online experiences through Bluetooth's web presence

Working with the product team to communicate the improvements with the Developer Toolkit for testing and qualification of Bluetooth technology

Art Directing external resources for consistent brand messaging and Integrating innovations to the brand experience

Providing conceptual storytelling direction for brand videos

2013 — 2013AmazonArt Director, Advertising Design Experience Team

2013 — 2013

Seattle, WA

Art direction and design of innovative advertising experiences for a variety of global brands and strategic internal programs including Amazon Prime, Kindle App of the Day, Kindle Books Daily Deals, and Amazon.com

Scaling internal creative teams

Streamlining content pipeline processes

Affiliate programs

Education

1986 — 1990

Alberta University of the Arts

4 year Diploma

1986 — 1990

Experience+

Education

4 year Diploma