Leading pan-hpe UX Strategy for HPE GreenLake initiatives focused on agentic ai use cases for IT teams.

Founded and currently leading HPE Innovation catalysts design thinking initiative to drive pan-HPE customer centric innovation to improve the CX journeys in Hybrid Cloud & AI automation. Led cross-functional teams of PMs, marketing, support, designers and architects to understand and improve the CX journeys for GreenLake cloud platform onboarding, Partner experience for SaaS & IaaS services, End to end Support experience and Private cloud experience for HPE Hybrid Cloud portfolio.

Successfully drove strategy, concept and delivery for first mobile app at HPE for InfoSight for predictive analytics and recommendations. Led concept and design for Welcome Center which for consumer-grade onboarding experience scaling it from Nimble, Primera to dHCI and other HPE products.

Passionate about:

• Driving a customer obsessed culture at HPE via the 'Innovation Catalysts' program based on design thinking

• Identifying new opportunities for customer delight via Next Gen technologies like augmented/mixed reality and chatbots

• Leading world class teams for cross-BU collaboration to drive product strategy and delightful customer experiences

Common deliverables

Product design strategy & vision

Product requirements and concept design

Storyboards, sketches, comics

Pre-roadmap research using Journey maps

Customer and stakeholder workshops

Service maps, personas

Wireframes and Interactive prototypes

Consulting on AI projects with startups

Previous Clients: eBay, Cisco, Reltio

End to end experience design: Requirement gathering and clarification, brainstorming, scenario development, sketching ux storyboards, wireframes, interactive prototypes and user testing.

Lead designer for central Tools team focused on increasing developer productivity.

• Designed Dashboards to enable dev leaders and teams to make data driven decisions throughout the software lifecycle based on customer research, stakeholder interviews, design sprints and iterative user testing

Lead designer for Archetypes & Innovation in Webex UI team focused on building a seamless user experience across Cisco Collaboration products such as Webex Meetings, Unified communications and Tele-presence.

• Lead the design of WebEx Connect enterprise messaging application with integrated chat, audio, video and meetings capabilities for the desktop and web platforms.

• Lead the design of WebEx Training Center, an online application for delivering training. Developed next gen concepts to improve collaboration, delivery and post delivery experience for educators.

Focused on Buyer Engagement projects at eBay.

Some of my projects at eBay were in internet marketing (Editor Kit), natural search optimization (eBay Express Traffic Drivers), Buyer activity (Co-branded eBay Yahoo! Toolbar), c2c communication (Skype Me Buttons on listings) to name a few.