# Sumita Verma > AI Platform Leader | AI/ML Product Operations | Large-Scale Deployment & Telemetry | Former Microsoft Principal PM Location: San Francisco Bay Area, United States Profile: https://flows.cv/sumita I am an AI Platform and Product Operations leader with 21+ years of experience scaling complex, mission-critical systems across global ecosystems. Most recently, I served as Principal Product Manager Lead at Microsoft, where I led AI-driven rollout and deployment strategies for Windows 11 across 870M+ devices worldwide. I specialized in operationalizing intelligent rollout systems powered by telemetry, machine learning, and signal-based quality frameworks to ensure reliability, performance, and customer trust at scale. My work has focused on bridging AI innovation with disciplined execution — translating ML capabilities into scalable deployment systems, measurable reliability improvements, and operational excellence. I have led cross-functional global teams spanning Product, Engineering, Marketing, Support, and Privacy, driving $400M+ in incremental revenue through data-driven lifecycle engagement strategies. Core Areas of Expertise: • AI/ML Platform Deployment & Operationalization • Telemetry-Driven Product Health Systems • AI-Powered Rollout & Experimentation Frameworks • Product Reliability & Resiliency Engineering • Cross-Organization Execution at Enterprise Scale • Executive Communication & Strategic Alignment In 2025, I founded DreamAI Consulting to apply AI analytics and Microsoft Fabric data engineering to growth and deployment challenges, further strengthening my hands-on expertise in AI-enabled operational systems. I am now focused on AI Platform and AI Product Operations leadership roles where I can help organizations scale AI capabilities responsibly, reliably, and globally. • Completed Stanford GSB’s AI-Driven Leadership program (Nov 2025) • Earned Microsoft DP-600 Certification– Fabric Analytics Engineer (Dec 2025) • Earned Microsoft AI-900 Certification– Azure AI Fundamentals (Aug 2025) ## Work Experience ### Founder and CEO @ DreamAI Events & Consulting Jan 2025 – Present | San Jose, CA Helping organizations amplify growth using AI-powered analytics, Microsoft Fabric data engineering, and targeted insights. Key achievements: • Designed Microsoft Fabric Lakehouse pipelines integrating sales, marketing, and engagement telemetry into unified AI analytics systems. • Built predictive segmentation models and GenAI workflows to improve campaign efficiency and operational decision cycles. • Applied AI-driven experimentation frameworks to optimize deployment strategies and revenue systems. ### Sr. Director (Product Management) @ Microsoft Jan 2017 – Jan 2025 | Redmond, WA Driving Global Platform Delivery, Cloud Services & Partner Enablement at Microsoft • Led AI-driven global rollout of Windows 11 using ML-powered Intelligent Rollout systems impacting 870M+ devices worldwide. • Operationalized telemetry-based deployment frameworks to monitor health signals, reliability metrics, and upgrade success rates in real time. • Partnered with engineering and data science teams to translate ML insights into controlled deployment strategies minimizing customer risk. • Presented rollout intelligence dashboards and operational insights to senior executives, influencing go/no-go release decisions. • Drove $400M+ incremental revenue through data-backed lifecycle engagement systems integrated into platform deployment. • Owned resiliency initiatives including Quick Machine Recovery, improving large-scale system recoverability to ~80% of devices. ### Principal Quality Manager - Principal Quality Lead - Senior Quality Lead @ Microsoft Jan 2004 – Jan 2017 | Redmond, WA Principal Quality Manager (QM): 10/2016 - 06/2017 PRINCIPAL QUALITY LEAD: 9/2013 - 9/2016 SENIOR QUALITY LEAD: 5/2004 - 8/2013 *DETAILED RESPONSIBILITIES FOR EACH POSITION ARE LISTED INDIVIDUALLY BELOW* ### Principal Quality Manager @ Microsoft Jan 2016 – Jan 2017 | Redmond, WA • Drove Quality & Data-Driven Customer Transformation at Microsoft: Promoted from Quality Lead to Quality Manager of the Windows Continuum Team and led a team of 15 data engineers and analysts to elevate customer experience through operational excellence and hands-on training. • Data-Driven Leadership: Fostered a culture of analytics-driven decision-making, defining key performance indicators such as unprecedented Continuum attach rates and translating business strategies into measurable growth plans. Managed Power BI dashboards to track performance against goals, enabling strategic insights. • Customer-Centric Innovation: Spearheaded analysis of objective and subjective customer feedback, deepening understanding of user behavior to refine product features and experiences. Delivered approximately 50 reports to drive improvements in customer satisfaction, engagement, and retention. • Reliability & Product Excellence: Enhanced Continuum for phone features, improving reliability from 79% to 94% by driving critical bug resolutions across Display, Network, Input, and Bluetooth teams. Impact at Scale: Tracked and reported customer experience for over 400 million Windows users globally and 200K+ Windows Insiders, ensuring seamless functionality across Continuum for Phone, PC Access, Bluetooth connectivity, media over lock, Connect UX, Virtual Desktop, and more. ### Principal Quality Lead @ Microsoft Jan 2013 – Jan 2016 | Redmond, WA Driving Data-Driven Innovation & Customer Experience Transformation Passionate about leveraging data-driven strategies, user experience insights, and operational excellence to optimize product performance and drive measurable business impact. • Strategic Analytics Leadership: Led analytical approaches to solving business challenges, developing data collection strategies, conducting research, and implementing analytics solutions to enhance product decision-making. • Transforming Organizational Culture: Shifted team operations from traditional testing to a fully data-driven approach, embedding analytics into workflows. This transformation positively impacted product development, particularly during the release of Action Center features to Windows Insider users. • KPI & Dashboard Development: Built dashboards tracking ~10 key performance indicators (KPIs) for Action Center features across Desktop and Phone, utilized by 200K Windows Insider Program customers and 440 million market users. Integrated weekly reporting for senior management to refine new feature deployments. • Performance Optimization & Experimentation: Conducted A/B experiments to maximize Start feature utilization, collaborating across Windows teams to improve Start reliability from 98% to 99.5% and Action Center from 91% to 99.5%. • User Experience Measurement: Designed a First Experience Dashboard analyzing user engagement during initial usage periods (first 10 minutes, first hour, first day), providing key insights that shaped product refinements and enhanced customer satisfaction. • Windows Phone Upgrade Strategy: Orchestrated the migration experience from Win 8 Phones to Windows 10 Phones, collaborating with multiple teams to resolve upgrade challenges and ensure a seamless transition. Used DevOps to track issues. • Customer Advocacy & Engagement: Represented Shell and Application teams at Windows 10 upgrade fairs, providing direct support to customers navigating upgrade-related challenges. ### Senior Software Design Engineer in Test Lead @ Microsoft Jan 2004 – Jan 2013 | Redmond, WA Driving Global Partner Platforms, Marketplace Operations & Cloud Service Reliability • Partner Marketplace & Certification Platform Operations: Owned delivery and operations of the Windows Logo Certification platform (WinQual), a global partner marketplace enabling OEMs and ODMs (Lenovo, HP, Dell, NVIDIA, Intel, Qualcomm) to certify drivers and systems for Windows compatibility. • Partner Enablement & Global Coordination: Managed partner onboarding, certification workflows, readiness validation, and launch gating, ensuring external partners could successfully adopt and ship against new Windows platform capabilities. • Global Project Coordination & Execution: Coordinated cross-functional teams across product management, engineering, test, and external vendors to deliver platform updates, certification releases, and partner-facing capabilities on predictable timelines. • Cloud Platform Reliability & Operations: Led 24x7 operational readiness for the WinQual platform, implementing automated monitoring, performance testing, and load-balancing across global web servers to ensure high availability for worldwide partner access. • Vendor Management & Cost Optimization: Oversaw and coordinated ten offshore vendors in China, delivering U.S.-quality outcomes at one-third the cost through standardized processes, clear milestones, and strong execution governance. • Roadmap & Release Planning: Contributed to multi-year roadmap planning for Windows features and certification requirements, ensuring partner and customer scenarios were embedded into release criteria and readiness plans. This experience established the foundation for managing global reseller platforms by balancing partner readiness, platform reliability, and execution rigor at scale. ### Software Engineer @ Vanguard Jan 2000 – Jan 2003 | Malvern, PA Worked as a C++ Developer, automating the Front End of Define Benefit plan which provided each employee with a monthly income at retirement based on a formula in the plan document. Tasks included requirements gathering, analysis and design in UML, development in Visual C++ and unit and integration testing ### Software Engineer @ Siemens Technology India Jan 1995 – Jan 1999 | New Delhi Area, India Created application in Visual Basic and C++ for Point of Sale terminals to sell various train tickets, print receipt, cancel a ticket and refund money. All transactions were uploaded to central computer at the end of the day. Developed application in C++ for the computer in the Buses which would send information to control center computers in Depots so that the activities of all the buses can be monitored from the control center ## Education ### Stanford University ### Master of Computer Applications (M.C.A.) Banasthali Vidyapith ### Bachelor of Science - BS in Electronics and Computer Science Jodhpur University ## Contact & Social - LinkedIn: https://linkedin.com/in/sumitaverma --- Source: https://flows.cv/sumita JSON Resume: https://flows.cv/sumita/resume.json Last updated: 2026-04-08