• Designed the File Matching experience that recommends relevant documents for each question, helping users find the right references faster in a document-heavy workflow.

• Designed the Question Answering UI to support drafting responses with clear context, sources, and suggested content, improving readability and confidence during submission.

• Mapped complex requirements into structured information architecture and user flows, then translated them into high-fidelity web UI and interaction details.

• Partnered with PMs and engineers to iterate on matching logic presentation (why it matched, what to review next), reducing ambiguity and back-and-forth during implementation.

• Built reusable UI components and contributed to design system patterns for consistent layouts, states (empty, loading, error), and handoff-ready specs.

• Collaborated cross-functionally to ship production-ready designs, aligning UX decisions with business goals and technical constraints.

• Redesigned core UI components based on user testing feedback, improving clarity and consistency across key screens.

• Created responsive card layouts and hierarchy patterns to support faster scanning and decision-making in data-heavy views.

• Collaborated with the design team to simplify complex information and make content easier to understand at a glance.

• Participated in regular design critiques and iterations to refine interaction details and visual consistency.

• Contributed to design documentation and internal design system standards to support smoother handoff and future updates.

• Designed a mobile app from the ground up as part of a UX/UI team, from wireframes to final high-fidelity UI.

• Defined key flows and screen structure, then iterated designs to improve clarity, usability, and overall app experience.

• Worked closely with developers through reviews and regular syncs, aligning on constraints and ensuring smooth implementation.

• Prepared handoff-ready specs and assets to reduce back-and-forth during development.

• Strengthened cross-functional communication and collaboration skills in a fast-paced, project-based environment.

• Collaborated with my team to propose a UI/UX redesign in line with the company's objectives of reducing website bounce rates and increasing free counseling service usage. Through customer interviews, I identified issues and used Figma to revamp Information Architecture, including GNB, Header, and Footer. I redesigned menu structures and key page layouts, ultimately enhancing the overall user experience on the website and addressing the company's goals.

• Collaborated with developers to create a community app for knowledge sharing, engaging in app UX research and designing a system. Subsequently, developed app design components and detailed pages.

• Designed marketing and brand visuals across digital and print, maintaining consistent visual identity and layout quality.

• Created assets for campaigns and social content, iterating designs based on feedback and deadlines.

• Collaborated with cross-functional partners to deliver clear, production-ready files and design guidelines.